How can product leaders deliver exceptional customer experiences? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, NBCUniversal CPO Jim Denney shares insights on driving innovation and delivering exceptional customer experiences, drawing from his experience leading products like Peacock, Fandango, and the Olympics streaming coverage. He discusses his career journey and defining product experiences at TiVo and NBCUniversal, the innovations in the Olympics streaming experience and the importance of user control, the balance of art and science in product management including the role of AI, best practices for building a high-performing product team and driving accountability, and the future of product management and why it won't be replaced by bots anytime soon.

How can product leaders transition to an executive role? In this episode of Product Talk hosted by VNS Health Product Director Mark Bailes, VNS Health SVP of Strategy and Innovation David O'Malley discusses the key considerations and strategies for transitioning to an executive role. David shares his extensive experience moving from a product manager to a senior product leader, highlighting the evolving responsibilities, communication needs, and leadership skills required at each stage. He also speaks on the nuanced differences between coaching and management, the importance of building trust and demonstrating readiness, and the growing trend of Chief Product Officers reporting directly to the CEO.

How can AI empower product managers? In this episode of Product Talk hosted by Jonathan Ozeran, Microsoft Fmr Product Director and Chisel Founder Praful Chavda shares insights on the intersection of AI and product management, discussing how AI can automate repetitive tasks and free up product managers to focus on strategic, customer-centric work. He delves into the principles of good product management, the differences between working at large companies and startups, and the evolution of his startup, Chisel, and their roadmap to empowering product managers with AI. Listeners will gain valuable perspectives on leveraging technology to enhance the product management discipline and build products that truly resonate with customers.

How can generative AI be used to transform product management? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Uniphore CPO Tushar Shah shares insights on how Uniphore is leveraging generative AI to transform product management and enable enterprises to harness the technology across various business functions. Tushar discusses Uniphore's evolution from a SaaS company to a platform provider, allowing customers to deploy large and small language models tailored to their specific industry and use cases. He highlights the importance of understanding customer journeys and using AI to identify opportunities for improving self-service experiences and reducing customer service costs.

What is practical product management in startups? In this episode of Product Talk hosted by VNS Health Product Director Mark Bailes, Qventus Product Director Katie Saindon shares insights on practical product management in the startup world. She discusses the key differences between product management in large corporations and fast-paced startups, emphasizing the need for speed, adaptability, and wearing multiple hats. Katie delves into the frameworks she uses to guide decision-making, balancing data-driven insights with intuition honed through deep user understanding. She also explores the role of the product leader as a "player-coach," staying hands-on while coaching a cross-functional team.

What do product leaders need to consider to build successful AI-powered products? In this episode of Product Talk hosted by Kaboo Founder Neha Shah, Amazon Fmr. Head of Product Sheetal Rajpal shares insights on building successful AI-powered products. Sheetal discusses the importance of treating AI as a "garden" that requires human oversight, the challenges of balancing speed and thoughtfulness in AI development, and best practices for making critical model choices. She also provides examples of how she leveraged AI for personalization, content moderation, and recommendations in Amazon's Kids Plus subscription product. Sheetal's advice for aspiring product managers emphasizes honing product intuition, understanding AI's unique capabilities, and thinking critically about user journeys and success metrics when incorporating AI into products.

How can product leaders drive customer-centric transformations? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Altria CPO Olivier Houpert speaks on his mission to transform the company and create a new product portfolio that goes beyond nicotine. Olivier shares his background, including his 30+ years at Procter & Gamble, and explains how he is leveraging Altria's core competencies to develop innovative solutions that "elevate the everyday" for consumers. He discusses the importance of a strong company purpose, the process of prioritizing new product ideas, and the role of experimentation and consumer research. Olivier also provides insights into his approach to personal growth and the team, as well as his perspective on the impact of AI and Gen AI on product development. This conversation offers a glimpse into the strategic leadership and consumer-centric mindset driving Altria's transformation.

How can a comprehensive operating system help with scaling brands? In this episode of Product Talk hosted by Nacho Andrade, Settle Head of Product Warren Brown discusses how the company is building a comprehensive operating system to help scaling brands manage the complexities of their operations. Warren explains the four key dimensions of complexity that growing brands face - SKU, channel, vendor, and investor complexity - and how Settle's platform aims to provide a unified solution to address these challenges. He emphasizes the importance of balancing revenue growth and cost reduction, as well as the value of deep customer understanding and empowered product teams.

How can electricity grid hardware stability be enabled with data software? The scale and urgency of the transformation required to fight climate change has never been more clear. Building hardware and software products, acquiring the funding and creating a diverse community to enhance talent capacity and to drive innovation, is essential to tackling this global environmental crisis. In this episode of Product Talk hosted by Silicon Valley Bank (a division of First Citizens Bank) Climate Tech & Sustainability SVP Maggie Wong, Ecosuite CEO and Co-Founder Joel Santisteban discusses how building distributed energy data software stabilizes electricity grid hardware, embracing user persona diversity enables open infrastructure and maximizes product value, and looking into existing problems can lead to product innovation and new solutions to tackle climate change.

How can product leaders leverage mentorship and adaptability? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Workiva CPO Nitin Bhat shares insights on his career journey, the influential mentors who shaped his leadership style, and the importance of adaptability and a growth mindset in product management. He discusses his approach to hiring and developing product talent, as well as his perspectives on how AI will impact the future of the product management role.