Product Talk

There are different customer mindsets within FinTech, as the industry’s journey sets its eyes on understanding the customer product wants. This process isn’t always clear, and it might include educating customers but also sometimes just helping them navigate through the process. How can PMs create products and experiences that everyday people can relate to? Republic Product Lead Matt Hamilton shares insights into the importance of the customer journey and the future of FinTech.

In this podcast episode, the third in the 2022 Product Awards series, Optimizely VP of Product Thilo Richter speaks with Wayfair Product Leader Nacho Andrade about why PMs should do more exploratory testing, why actually understanding your customer's problem is the most important thing, and why a great PM might have a few things in common with a scientist.

In this ever-changing world, it is part of the product leader's responsibility to navigate their teams toward continuous improvement and success. This can include a few methodologies and strategies to create a system that teams can rely on. How can a product leader build a systematic approach while giving room for flexibility? American Express VP of Product Development Penelope Madry shares how to lead through change and align successful product teams.

(The views expressed by Penelope Madry in this podcast episode are her own and do not represent American Express.)

Change is the only constant in life. And in the world of product, digital transformation over the past 2 years has effected everyone from the largest corporation down to the individual remote freelancer. Few companies are as plugged in to that reality as Upwork, "the world's work marketplace." In this conversation, the seventh in our CPO Rising series, Upwork Chief Product and Experience Officer Samuel Bright talks about leading his teams to navigate that transformation. It starts, he says, with a culture of making the customer win big.

As product managers, we are told to be curious. There are many books, guides, and resources explaining how to create a product management framework that can be used to achieve success. Is it truly one size fits all or different frameworks for different problems? In this episode, Product Talk host and ALTR Product Lead, Neha Shah, interviews Zoopla Product Head Yanislava Petrova who talks about the craft and context of PM frameworks and how PMs can create their own.

In this podcast episode, the second in the 2022 Product Awards series, Heap VP of Product Rachel Obstler sits down with Wayfair Product Leader Nacho Andrade to give insights into how Heap built its Product Award-winning analytics tooling. A major key, says Rachel, is not only listening to what customers are saying, but also to what they are not saying.

We are seeing people from all types of work backgrounds and cultures becoming a part of product. It is a critical shift as you build products for a emerging global market. How do PMs empower diversity in thought leadership and product management? PayPal Senior Product Leader Ronke Majekodunmi shares insights about diversity within roles and customer relationships for successful PMs.

In this podcast episode, the first in the 2022 Product Awards series, Sprig Product Lead Rachel Wang sits down with Wayfair Product Leader Nacho Andrade. Rachel shares how 2022 Product Award winner Sprig aims to reach more people through research, helping to gather the qualitative data to drive decisions that product teams can be confident about.