We're well underway in the integration of agents into various enterprise workflows, but there are many questions about where and how they can be used effectively. Emily Jasper and Sheryl Kingstone return to the podcast to discuss their recent research and upcoming webinar with host Eric Hanselman. Much has been made of claims that agents are going to replace SaaS applications, particularly in applications like CRM, but that relies on a fundamental misunderstanding of where their value lies. CRM systems are the repositories of crucial enterprise data and agents can help to deliver on many of their unfulfilled promises. Many systems have

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Credits:

• Host/Author: Eric Hanselman
• Guests: Emily Jasper, Sheryl Kingstone
• Producer/Editor: Feranmi Adeoshun
• Published With Assistance From: Sophie Carr, Kyra Smith