We can develop a severity rating scale based on us: our company, our customer, our product... And we can relate the categories that we use to the quality dimensions that matter to us.
We talk about the 7 principal quality dimensions of goods and services, the 5 principal dimensions of quality in customer service, and how we might customize our severity scale based on these dimensions.
The podcast blog of this episode includes an example severity scale that incorporates these dimensions.
Other episodes you might like:
5 Options to Manage Risks during Product Engineering
Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.
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Work with Dianna I help product development teams build quality into the front end when it's cheap and easy, not late when it's expensive and painful.
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Pierce the Design Fog (piercethedesignfog.com): my book on aligning cross-functional teams, defining clear design inputs, and accelerating product success. NIEA Finalist Award, reviewed by PDMA. "Great for fans of Tony Fadell’s Build, David H. DeWolf and Jessica S. Hall’s The Product Mindset."-BookLife Reviews (Publishers Weekly)
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