Quick Cup of Knowledge

As we prepare for the 2020 WVC Annual Conference, we start to delve into the conference theme, “Discover Your Why.” On this week’s Quick Cup of Knowledge, Dr. Natalie Marks speaks with Dr. Jessica Vogelsang about how she has expanded her work beyond the everyday practice and how important it is to push your personal brand to keep finding what you really love about the profession.

To discover new passions and learn how to incorporate your unique strengths into your career like Dr. V has, head to the 2020 Annual Conference themed "Discover Your Why."

For more information visit:

https://www.wvc.org/conference

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** About Jessica Vogelsang, DVM**

Dr. Jessica Vogelsang is one of the most widely read veterinarians on the web. A graduate of the prestigious UC Davis School of Veterinary Medicine with experience in both emergency and general practice, Dr. V- as she is known on her website- started her award winning website pawcurious in 2009 as a way to share her love of animals with the world. Quickly recognized as an entertaining and informative voice in the pet world, Dr. V has become a sought-after contributor in print, video, and radio.

On this week’s Quick Cup of Knowledge, we welcome Dr. Doug Kratt, the president-elect of the American Veterinary Medical Association. Dr. Kratt tells our host, Dr. Natalie Marks, about the ways AVMA is working to do more for their 93,000 members and what the future looks like for veterinary professionals.

Come network and take part the veterinary community with organizations like AVMA at WVC’s 92nd Annual Conference.

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Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

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**About Douglas Kratt, DVM**

Dr. Douglas Kratt, a 1998 graduate of the UW School of Veterinary Medicine, is a small animal practitioner from La Crosse, Wisconsin, where he and his wife, Dr. Kimberly Kratt, own Central Animal Hospital. Prior to his election as AVMA president-elect, he served as Wisconsin's delegate in the AVMA House of Delegates and president of the Wisconsin Veterinary Medical Association. He has also served on AVMA's House Advisory Committee, Strategic Management Committee and Task Force on Volunteer Engagement. He is a past president of the Wisconsin Veterinary Medical Association and has served in many other capacities for his state. As well as being active in various local civic activities, Dr. Kratt established medical and preventative care protocols for police canines and donates veterinary

**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

As an attorney and veterinarian, Dr. Charlotte Lacroix brings a wealth of experience to this week’s Quick Cup of Knowledge. Dr. Natalie Marks and Dr. Lacroix talk about what you need to do when you are preparing to sell and how to know if a corporate or private sale is right for your practice.

For practice owners who want to learn more about practice management, come to Annual Conference in 2020 to hear more from professionals like Dr. Lacroix.

For more info, visit: https://www.wvc.org/conference

#AC2020

**About Guest Charlotte A. Lacroix, DVM, JD**

Dr. Charlotte Lacroix owns Veterinary Business Advisors, Inc., a national consulting firm advising on veterinary business and legal issues. Beginning her career as an equine veterinarian, she transitioned to law to advocate for veterinarians. With over 20 years of experience assisting veterinarians in all areas, her expertise is companion and large animal and multi-specialty practices. Dr. Lacroix lectures extensively on veterinary business and legal issues, and facilitates continuing education seminars nationwide. Topics include succession planning, practices sales, employment and other contract negotiations, malpractice, medical records/informed consents, ethics, animal welfare, drugs and biologics, and human resources. Dr. Lacroix volunteers for organizations including AVMA, AAHA, AAEP,

Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternV....

Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

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**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

Dr. Amanda Donnelly joins us on this week’s Quick Cup of Knowledge to talk about effective strategies in client communications. She tells our host, Dr. Natalie Marks, about the importance of CSRs learning to convert incoming calls from potential clients into appointments.

Learn more about practice management like client communications and more at the 92nd Annual Conference in 2020!

Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternVetConference.

Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

https://www.wvc.org/resources

**About Amanda Donnelly, DVM, MBA **

Dr. Donnelly is a graduate of the College of Veterinary Medicine at the University of Missouri, Columbia. She earned her MBA from Baker University in Overland Park, Kansas and also holds a certificate in Veterinary Practice Administration from the AAHA Veterinary Management Institute (VMI) at Purdue University. Video Player She began her professional career with 15 years of experience in small animal practice and emergency medicine. In the latter capacity, Dr. Donnelly was responsible for a successful turnaround for the emergency practice she ran within a large referral hospital. Her leadership as Chief of Staff resulted in increased profitability, enhanced client service and a more satisfying practice culture. Prior to starting her consulting firm, Dr. Donnelly served as a Technical Services

**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

On this week’s Quick Cup of Knowledge, we take a look ahead by taking a look back. We’re just a few short months away from the 2020 Women’s Veterinary Summit at the WVC Annual Conference. This week features a conversation Dr. Natalie Marks had with Dr. Marie Holowaychuk and Dr. Jennifer Brandt. They talk about why perfection is an unattainable goal and how workplace happiness starts with taking care of yourself.

Want to attend a Women's Veterinary Summit yourself? Register for WVC's 92nd Annual Conference to learn with other female veterinary professionals at the Women's Veterinary Summit in 2020.

Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternVetConference.

Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

https://www.wvc.org/resources

**About The Guest**

Dr. Brandt is the AVMA Director of Member Wellbeing and Diversity Initiatives. She received her Ph.D. in Social Work and her Master of Social Work from The Ohio State University. She holds a Bachelor of Arts in Social Work and Sociology with a Minor in Spanish from the University of Indianapolis. ; Dr. Marie Holowaychuk is a specialist in small animal emergency and critical care living in Calgary. She travels worldwide to work as a speaker, consultant, and locum. Marie grew up in Edmonton, Alberta and graduated from the Western College of Veterinary Medicine in 2004. She then completed a year-long rotating internship in small animal medicine and surgery at Washington State University, followed by a 3-year small animal emergency and critical care residency at North Carolina State University.

**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

With the growing interest in learning about the depletion of bee populations as well as the increase of amateur beekeepers, veterinary professionals can learn more about how to handle and care for bees. Dr. Terry Kane joins us on this week’s Quick Cup of Knowledge to talk about what we need to know about bees.

This Bee Lab described by Dr. Kane was given at the 91nd Annual Conference this year. Check out similar educational sessions and more at the next Annual Conference in 2020!

Register now at https://www.wvc.org/conference

Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternV....

Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

https://www.wvc.org/resources

** About guest Terry Ryan Kane, DVM, MS **

Dr. Terry Ryan Kane graduated from the University of Illinois College of Veterinary Medicine in 1980. She also holds an M.S. Ecology from the University of Illinois at Chicago. There she studied the evolution of cave beetles in the Mammoth Cave System of Kentucky, and that is when she learned to love the six-legged creatures in addition to the four-leggeds!

**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

This week for our Quick Cup of Knowledge, we’re learning more about inappetence. Dr. Craig Clifford is a boarded veterinary oncologist who tells us about the three types of inappetence, some of the causes, and how to talk to our clients about what they should be noticing when their dog is suffering from inappetence.

If you’re hungry for more knowledge about oncology, see the Advanced Surgical Oncology course taking place in Las Vegas this December.

Looking for more educational content? Click here to subscribe to our YouTube channel https://www.youtube.com/user/WesternV....

Check out our FREE Resource Library full of great podcasts, videos, and digital downloads!

https://www.wvc.org/resources

** About Craig Clifford, DVM, MS, DACVIM **

Dr. Craig Clifford has been board certified in medical oncology by the American College of Veterinary Internal Medicine since 2003. He joined Hope Veterinary Specialists in 2012 as a medical oncologist and Director of Clinical Studies, and has played an integral role in establishing the oncology department. Dr. Clifford and his family live in Montgomery County with their son and 2 dogs (Franklin and Willowbee). He enjoys sports of all kinds and traveling.

**About the Interviewer - Natalie Marks, DVM:**

Dr. Marks is the previous co-owner and current Medical Director of Blum Animal Hospital in Chicago. She grew up in rural Sterling, Illinois, and received her DVM degree from the University of Illinois in 2002 with high honors. Additionally, during veterinary school, she was awarded a position in the Cornell University Summer Leadership Program as a Summer Fellow. After graduation, Dr. Marks moved to North Atlanta for five years to practice small animal medicine at Allatoona Animal Hospital. She was the Veterinary Leadership Conference New Graduate Representative, president of the Greater Atlanta Veterinary Medical Society, and public relations chairperson for the Georgia Veterinary Medical Association. Dr. Marks has interests in internal medicine, oncology, and ultrasound. She also is a firm believer in the power of the human-animal bond and finds helping families manage and care for their geriatric pets most rewarding and satisfying. She was recently awarded Petplan's 2013 Veterinarian of the Year Award. Dr. Marks also received the prestigious Dr. Erwin Small First Decade Award, presented to a recent graduate who has given significant contributions and service to the Illinois State Veterinary Medical Association. In 2015, Dr. Marks was awarded America's Favorite Veterinarian honor from the American Veterinary Medical Foundation (AVMF). Dr. Marks is very active in all aspects of media, both locally and nationally. She has appeared on Good Day Chicago, WGN-Pet Central, NBC Morning News, ABC, CBS, NPR, WBBM, and many local websites. Dr. Marks was featured nationally on the Today Show and CBS Nightly News during the canine influenza epidemic of 2015 and in multiple issues of JAVMA. Additionally, Dr. Marks has been published in Veterinary Medicine magazine, DVM magazine, and was a reporter for Veterinary News Network where she completed intensive media training. In 2018, Dr. Marks became a certified Veterinary Journalist.

Veterinary professionals are called on to help all kinds of animals, and this past year’s WVC Annual Conference featured a honeybee lab

On this Quick Cup of Knowledge, Dr. Dawn Boothe talks about the use of cannabis in veterinary medicine

On this week’s Quick Cup of Knowledge, we welcome in boarded veterinary ophthalmologist Dr. Terah Webb. Dr. Webb tells our host, Dr. Natalie Marks, that although many clinics will not have an expert in ophthalmology on staff, there are many ways a practice can do a better job of handling the day-to-day ophthalmologic care of their patients with the right equipment and proper training.