A single word can mean different things to different people.

In this Quick Spoon, Ross shares a simple example from a conversation with Jess — where saying “sorry” meant something very different depending on the cultural context.

What felt normal in one place was interpreted completely differently in another.

And this kind of misunderstanding happens more often than we realise.

At work, we tend to assume that our way of communicating is the standard — when in reality, it’s just what we’re used to.

When something feels off — too direct, too soft, or slightly uncomfortable — it’s easy to label it as wrong.

But often, it’s simply different.

What This Episode Explores

• How the same words can carry different meanings
• The role of cultural and contextual differences in communication
• Why we assume our communication style is “normal”
• How misinterpretation can happen at work
• A simple shift in perspective

Key Idea

What feels “normal” to us is often just familiar.

Reflection

What might be different — rather than wrong?

People Soup: Real conversations about work, leadership, and being human — grounded in behavioural science, with practical ideas you can actually use.

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