The race is heating up over who will dominate the world of ''last-mile'' delivery of online retail orders. It's a crowded field, to be sure. Competitors range from internet giants such as Amazon.com, Google and eBay to traditional brick-and-mortar retailers such as Walmart, Macy's and just about every major department store imaginable. The nature of the service is up for grabs as well. In addition to home delivery, retailers and e-tailers are offering options such as secure lockers, in-store pickup and postal service locations. Finally, there's new technology to be considered. Will drones and driverless vehicles play a part in the delivery model of the future? What about on-demand passenger services such as Uber and Lyft? Our guest on this episode is Rob Howard, founder and chief executive officer of Grand Junction, Inc. He runs down the multitude of players that are jockeying for position in the modern-day delivery market, and discusses their various strengths and weaknesses. Who will make it to the finish line? And what do consumers really want?