Raise Your Game

Last week Raj Kumar was here to share the first 5 types of innovation where he encouraged to think systematically of the different ways to innovate. The 5 were Profit Model, Network, Structure, Process and Product. Today, Raj will be continuing to the last 5 types on the Science of Building Leaders in partnership with Leaderonomics.

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Not just Customer Service Communication, but it is the way we speak to people, guests, clients, face-to-face or on the phone. Marianna is back for the Speaking Right Series with more stories based on her experience and observations. Today, she’s concluding her series with the 6 Pitfalls of Customer Service Communication.

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We all experience critical moments in our lives when we face personal, financial or business challenges. These are the turning points that redefines how we live for the rest of our lives. We have Dr. Rohan Weerasinghe with us today, the author of Turning Point: A 6 Step Process for Transforming Your Life which became no.1 Amazon bestseller in 3 different categories after its release. He is recognised as one of the UK’s most inspiring speakers in the field of wealth creation. 

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Learn how to better manage different types of "difficult bosses" and what does it takes to win their hearts. Tan Huat Chye from THC Consulting shares the secrets with us today.

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If employees show the necessary commitment and ability, they should be rewarded with your loyalty. This was something Sir Alex was expert at. Above this he also continued to publically be respectful of all the owners of the club over his tenure at United. This session will examine how one can be tough but fair in management, like Sir Alex.

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Innovate is defined as ‘To begin or introduce (something new) for or as if for the first time’. Raj Kumar from Blue Ocean Strategy, in partnership with Leaderonomics will be covering the 10 Ways to Innovate for your Business into two episodes. 

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An ordained minister - he creates ministries to equip inner-city kids in Boston to find their purpose and helps pastors to grow their churches. In the crossroads between working with kids and growing churches, Dave Dungan realizes you can do neither without great leadership. Therefore, he’s authored a book titled Don’t Follow Me, I’m the Leader.

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Positive deviants are people who can outperform others in their group despite having access to the same resources. The first successful large-scale field application of positive deviance was initiated in Vietnam in early 1991 to address the problem of childhood malnutrition. Marshall Thurber teaches that in our networked world, the most effective way to run a profitable business is to employ 'win-win' strategies of cooperation that build integrity and foster social responsibility. 

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Is startup a road less traveled or, entrepreneurs who are starting up yearns to take the road less traveled? Either way, the road less traveled is often more thrilling although slower path as Andrew Lau from Leaderonomics continues the on-going series of The Science of Building Leaders on Startups. 

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Take a look at how the British has left the country half a century ago but we still keep their outdated writing style! On the second part of Communication Pitfalls Series with Marianna, she will be looking at the common pitfalls in written communication. 

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