Raise Your Game

With more machines and systems becoming "smart" these days, many jobs are being replaced by the automation technology. As humans, there are basically 2 issues that worry us: Is AI really a threat as shown in the movies? How do we stay relevant if everything is automated? In this session, Arun shares the need to stay ahead instead of focusing on staying relevant in the age of automation.

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This is Part Two of a four part series on managing mindsets, where the topics involve understanding the psychology involved with business. Here, George Aveling talks about the problem of sloppy work and how carelessness on a small scale can affect businesses on a big scale.

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This is Part One of a four part series on managing mindsets, where the topics involve understanding the psychology involved with business. Here, George Aveling shares his knowledge on the concepts of behavioural economics and how you can use them to notice and manipulate the predictability of irrational consumer decisions.

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Many high achievers are advised to make sure they plan ahead and ensure plans are executed well to progress well in their careers and in the organisations they work in. Similarly, many organisations are well known in planning well to achieve targets and plans set. In today’s rapid with constant changes environment, high performing individuals and organisations need to tweak their approaches and mindsets. Now, the mindsets need to support a LQ-squared approach, i.e. creating passionate, self-learning organisations and individuals by adopting a “Pause and Save as draft” mindset. This entails a mindset that calls for intentional openness to continuously ideates, seek and allow for failures, improvements and courageous conversations through collaboration with others.

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In 2005, professors Chan Kim and Renée Mauborgne published a book called Blue Ocean Strategy, all about moving into uncontested market spaces. However, while the strategy was sound, the transition proved to be tougher without knowing the structure of the change. With Blue Ocean Shift, the structure was provided in five simple steps. We speak to Raj Kumar, CEO of UCSI Consulting Group and certified Blue Ocean Strategy practitioner.

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How do we move ourselves from Incidental Learners to Intentional Learners? We can do so by understanding the different needs of learners. Sashe Kanapathi discuss these needs and the solutions available to address them - all in the aim of making learning a strategic weapon in the organisation.

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Part of being an entrepreneur is taking big risks. Occasionally, one of those risks is leaving a stable job to pursue entrepreneurship at all, or shifting from one industry to a drastically opposite one. But how do you know if that’s the right choice? We speak to Mike Lewis, the founder & CEO of When To Jump, a global community of people who have left one path to pursue a very different one, and the author of ‘When To Jump: If The Job You Have Isn’t The Life You Want”.

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Learning can occur at any time and in any place if you pay close attention to those around you. It doesn’t matter if you’re the leader or if you’re being led - effective teamwork happens when we learn from each other. In today’s Raise Your Game session, Geetha shares some valuable insights on leadership, camaraderie and teamwork as taught by a 9-month old pup.

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It’s the third Monday of the month and Shankar of EQTD Consulting finds that people who are impassioned about their work usually exceed the expectations of the standards set by their organisation. When the need arises, they would be willing to come in early, stay late at work or even take work home. They are not workaholics but they just recognise the need for extra effort to get things done properly, and in a timely manner. In this Motivational Monday session, Shankar shares with us the need to be passionate at work.

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It is often disheartening how Malaysian customer service works. The way we interact with customer service personnel and they interact with us is distant and often unfriendly. So how do you inject a bit of heart into the customer service experience? We speak to Christina Gill, the founder of Inspire Enrich as well as an ICF-ACTP certified professional coach, all about serving from the heart and how business owners can improve their customer service training.

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