Most of the people we rely upon to get us through our daily lives are strangers to us. But we have to trust that they are doing the right thing.

Topic – The importance of ‘trust’

Mentor – Sue Barrett

• Do you trust the banks anymore?
• What happens when trust is lost?
• Trust building elements

Here is a link to today’s feature blog by Sue

Get Social with John Hellaby – How to be eye catching and thumb stopping

We all want better sales performance but there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help.

Topic – Getting started in sales

Mentor – Sue Barrett

• Where to start
• Only 20% prospect effectively
• The one stand-out trait of the best sellers

Here is a link to today’s feature blog by Sue

Property Management Matters with Kasey – How many properties can you look after?

You might have heard of NPS.  It is a management tool designed to gauge the loyalty of a firm’s customer relationships.  But how effective is it?

Topic – Net Promoter Score

Mentor – Sue Barrett

• The intention of NPS
• Who can use NPS?
• How valid is NPS to real estate businesses?

Here is a link to today’s feature blog by Sue

Marketing Monday – How many properties should you have in your farm area?  Here is why it varies.

When the people on your team feel they are surrounded with people who believe what they believe in, then they are more confident to stretch themselves and take risks.

Topic – Creating ‘sticky’ customer service

Mentor – Jaquie Scammell

• People don’t buy what you do, they buy WHY you do it
• Prioritise purpose and profit will follow
• Practice behaviour – not skill

Don’t miss the opportunity to recognize and reinforce positive service behaviours when you see them.

Topic – Creating ‘sticky’ customer service

Mentor – Jaquie Scammell

• The heart of service is human
• Nothing served, nothing gained – Nothing given, nothing received
• Customer interaction reflects positively or negatively on your brand

Developing your leadership style – Jacob Aldredge – The importance of empowerment and accountability

When frontline leaders are performing at their best, they observe the energy of the team and notice when they need to address the issue of a fuel tank that is almost empty.

Topic – Creating ‘sticky’ customer service

Mentor – Jaquie Scammell

• Where does the ‘happy customer’ result start?
• 3 aspects that make up a high-quality service interaction
• Describing a high-quality service interaction

Mastering Social Media with John Hellaby – The most powerful tool that agents DON’T use.

Because you have the ‘vision’ and you want to get there faster it can lead to you leaving the team behind.

Topic – Creating ‘sticky’ customer service

Mentor – Jaquie Scammell

• As a leader you are responsible for the people who are responsible for your customer service
• Ask – don’t tell. Develop – don’t direct
• Areas to work on to develop a service culture

Property Management Matters with Tara Bradbury – Let’s talk about fees.  A touchy subject but it does not have to be.

Delivery of great customer service has more to do with empathy than some glib phrases you have been taught to say.

Topic – Creating ‘sticky’ customer service

Mentor – Jaquie Scammell

• Thinking you know what someone wants is very different from knowing what they need?
• Deliver empathy not sympathy
• Define empathy

Marketing Monday – How to take a planned approach to marketing.

Your ability to succeed in any situation, in any endeavour, I guess, is your ability to handle the tough conversations, make the tough decisions, those hard decisions.

Topic – Mindset for a changing market

Mentor – Rik Rushton

• How to frame the tough conversations
• Make the easy decisions and end up with a tough life
• The house might be for sale but the price indicates otherwise

Success is all about mindset. We look for the short path to success, and the short path is actually getting your mind right.

Topic – Mindset for a changing market

Mentor – Rik Rushton

• Our thinking determines ‘what next’
• Our mind goes wherever we ask it to focus
• What is your dominant thought?

Developing your leadership style – Jacob Aldredge – What it takes to be a leader