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In this captivating episode of Fraudology, host Karisse Hendrick is joined by financial protection experts James Olden and Rob McCall from the financial services & crypto wallet company Uphold. Listen as they delve into the intricate world of preventing consumer-focused scams before they happen with a multi-layered approach like no other Karisse has heard of before.

They tackle an array of cunning scams threatening consumer security, from romance and investment deceptions to impersonation tricks, and explain Uphold's unique & dynamic strategies to fend off such fraudulent activities targeting their users. With a focus on customer education and proactive communication, they discuss how their teams dedication to safeguarding consumer interests not only builds trust (and loyal customers) but yields remarkable success in halting potential financial catastrophes.

Tune in to hear how Olden and McCall's efforts in raising fraud awareness and implementing robust security measures have significantly reduced the incidence of scams, and how their personalized touch enhances consumer loyalty. The conversation takes us through Uphold's journey of refining fraud prevention practices and the emotional landscape of helping victims, culminating in insights on the future of scam evolution and the vital role of empathy in this challenging yet rewarding field.

To connect directly with Rob McCall (No solicitations please):

https://www.linkedin.com/in/rob-mccall-884b8851/

To connect directly with James Olden (No solicitations please):

https://www.linkedin.com/in/james-olden/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.