Timestamps

00:00 Welcome & Introduction

02:35 Karsten’s Journey into Fire Protection

07:26 Why Recurring Revenue Matters

09:32 Turning Installs into Service Contracts

11:13 Customer Service as a Growth Driver

13:09 AHJ Compliance Platforms & Industry Shifts

14:28 Navigating Local Jurisdiction Challenges

18:18 Risk Management and System Types

19:33 Karsten’s Favorite Systems to Work On

24:45 Suppression Systems & Market Competition

26:19 Restaurant Stories from the Field

28:15 Embracing Technology and AI in Fire Protection

33:02 Private Equity & The Industry’s Future

34:48 ACE Fire’s Online Presence

35:41 Closing Takeaways