We appreciate any and all feedback so feel free to send a text.

Are you ready to revolutionize the customer experience in your construction business? Ricky LeBlanc, operations manager for ICI Homes, sure is and he's here to share how his division is setting the pace for 2023 - The Year of the Customer. We delve deep, exploring Ricky's unique approach in tackling the challenges of the past few years, from the COVID pandemic to supply chain issues. Not just that, we also discuss how you can navigate these trials to create an engaging and enjoyable experience for your customers.

Ricky's commitment towards enhancing communication and job cleanliness in his division has been a game-changer and he's ready to share the secrets. He reveals their focus on aligning everyone in the company, the value of strong design in the custom home process, and how all of these elements come together to create superior customer satisfaction. But the conversation doesn't end there, Ricky also shares how he holds his subcontractors accountable and the importance of setting expectations for trade partners.

Finally, we unravel how Ricky deals with the unpredictability of the industry and uses it to his advantage, making this episode an absolute treasure trove of insights. So, if you're seeking strategies to improve the customer journey in your construction business, this episode is your ticket. So sit back, relax and join us on this enlightening journey with Ricky LeBlanc, as we explore how to put the customer right at the heart of your business. Prepare to be inspired!

Support the show

Carolyn can be found on LinkedIn at:
https://www.linkedin.com/in/carolyn-mcmahon-937b89158
Joshua can be found on LinkedIn at:
www.linkedin.com/in/joshuamcmahon15
Email for feedback, questions, complaints, etc:
[email protected]

Daily Journal: https://amzn.to/41p9aKE