Reimagining Healthcare

Entrepreneur and co-author of Fit to Practice, Kaye Frankcom joins me on this episode. Kaye is an accomplished psychologist and passionate businesswoman. Her career path has taken her from becoming a Clinical Psychologist, to operating and selling a successful group psychology practice after 17 years, to coaching and speaking, as well as various board roles within healthcare associations.

Kaye addresses issues that should be tackled when deciding whether to enter into private practice. With more practitioners leaning toward running their own practices, Kaye poses key questions that are relevant to taking this leap as well as key insights on why and what types of client feedback are key to optimizing outcomes for the practitioner, the profession and for clients.  Tune in to learn how you can better equip yourself to help your patients!

Kaye explains that clinicians have a serious role to fill for their patients in an industry where being mediocre is justifiably “unacceptable”. With her years of experience, she is passionate about leading clinicians in the right direction to execute collaboration that can actually change lives. Her vision for the future lies in integrated public and private health systems and a single platform for all collaboration.

 

Key takeaways:

1. Kaye Frankcom Consulting provides coaching services to psychologists in order to ensure their clinical outcomes are exceptional and business visions are achieved!
2. People who stay in treatment have an 80% chance of getting better versus those who are untreated
3. Before leaping into private practice, it is vital that you ask yourself if you are effective at what you do!
4. 40% of people drop out of treatment before they reach a positive outcome
5. Use tangible metrics (numbers and data) to develop staff, business practices and to improve patient treatment in your practice.
6. Working with client feedback has a proven history of creating successful outcomes
7. Outcome measurement should be in place for every practice, if you are serious about being effective.

 

Resources and links:

• Kay Frankcom’s website: https://kayefrankcom.com
• To join in the two-day retreat referred to: https://www.psychology.org.au/Event/20937
• Email Kaye: [email protected]
• Buy Kaye Frankcom’s book: https://www.amazon.com.au/Fit-Practice-Everything-psychology-Australia/dp/1922117773/

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

On this episode, psychologist Dr. Natalie Flatt tells us more about her start-up, Connect Psych Services. This online service puts staff wellbeing at the fingertips of employees and is rooted in self-care, stress management and communication in the workplace. It is an ideal way for companies to successfully be part of a supportive collaboration for staff wellbeing.

We learn that dealing with mental health can be easier if employees have well-equipped managers that are able to identify when they need help and support.

The effect of stress is one of the focus areas Dr. Flatt deals with, highlighting the dent in productivity that stress creates in the workplace. With time and accessibility generally being problem areas for employees, Connect Psych Services offers the perfect program to ensure that every employee who reaches out is consulted on-time, without any external barriers and in an environment that suits them.

Natalie is optimistic that e-counselling is the future for mental health and wellbeing!

 

Key takeaways:

1. Connect Psych Services is the first digital platform in Australia dedicated to counselling for company employees
2. One-in-five Australians will suffer a mental health issue every year
3. E-counselling was developed to offer convenience and flexibility to people
4. Connect Psych offers counselling until 11 pm, allowing people to reach out outside of work hours when they need it most.
5. The data collected from the service allows employers to assess the mental health of their staff as well as ensure they are supporting their employees in the correct areas

 

Resources and links:

• https://connectpsychservices.com.au/
• Dr Natalie Flatt's LinkedIn Profile

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Katja Beitat is the Founder of CliniVid, a mobile-first digital healthcare information sharing app.  The app was established when Katja discovered communication gaps during care coordination that led to client dissatisfaction. CliniVid’s goal is to provide safe sharing of information across the healthcare sector. By pulling together patients records from different sources, CliniVid is able to create a complete picture for clinicians to work with.

On this episode, Katja highlights CliniVid’s patient focus and the collaboration required by both patients and providers. Non-secure methods of exchanging info such as email, pagers, WhatsApp, etc. have resulted in vital patient information not being recorded and accessible. With CliniVid, Clinicians have one access point that they can contribute to and use to make crucial medical diagnoses and conclusions. In the case of oncology practitioners, CiniVid has made a huge impact by reducing tedious collaboration periods and bringing instant treatment advice to patients.

CliniVid is designed to connect to existing systems, such as coreplus practice management which make it easier to integrate with. Katja foresees interoperability becoming stronger and services becoming more patient-centric. Her forecast includes various sectors on the tertiary care level becoming more connected as AI becomes safer to use.

 

Key takeaways:

1. CliniVid grew from bridging gaps in healthcare communication to a mobile-first digital communication tool for clinicians and patients
2. The app allows providers from different health sectors and data sources to contribute to patients records, thus creating a comprehensive history for future treatments.
3. The ClinVid library of info contains automated records, images, reports, videos and DICOM.
4. CliniVid is able to connect to existing systems by using HL7, API and FHIR.
5. The app not only connects healthcare providers, but speeds up decision making and treatment delivery essential to patients.
6. CliniVid provides a complete health picture instantly!

 

Resources and links:

• https://clinivid.com.au/
• https://coreplus.com.au/add-ons/clinivid/
• https://www.linkedin.com/in/katja-beitat/
• HL7 Australia
• FHiR Standards for Digital Health

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Marijn Kortekaas of Physitrack is passionate about engaging clients whether they are in clinic or remote.

In this episode, Marijn speaks to the questions of, “What is a digital healthcare network?”, “How do we connect practices with clients to deliver client-driven approaches?” and “How does a provider ensure safe, seamless and secure digital health information sharing with other connected points of care?”. He also identifies where there are great opportunities for healthcare providers to embrace healthtech to make even bigger impacts on healthcare outcomes.

Marijn discusses the power of digital health and its integration with coreplus. He also talks about the importance of making information available to the right practitioners to help them achieve greater outcomes for their patients — helping them to get better, quicker.

 

Key takeaways:

1. When a practitioner’s brand is associated with providing excellent experiences to an individual, it is a way of taking healthcare services from just being healthcare services to actually being customer experiences.
2. The Physitrack platform strengthens the relationship between the practitioner or health provider and their client network.
3. The platform has an exercise library of more than 4000 exercise videos on the PhysiApp.
4. Physitrack is a cloud-based patient engagement platform that supports clinical home exercise prescriptions, tracking and outcome measurements, education and telehealth.
5. Practitioners can easily make telehealth video calls to clients via the PhysiApp.
6. Using technology to collect outcome measures (especially with older patients) is a great way to engage them and give them a sense of confidence in their healthcare journey.

 

Resources and links:

• https://www.physitrack.com/
• https://coreplus.com.au/add-ons/physitrack-integration/
• https://www.premiumscenting.com.au/business-impact/
• https://www.linkedin.com/in/marijnkortekaas/

 

Connect with HealthTechX:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Rohan Braddy is the CEO at Mambourin Enterprises, an organisation that provides employment, education and training services to people with disabilities. On this episode, Rohan talks about the NDIS and how it is driving a more client-centric platform of care.

Customers now hold the power in the healthcare space, which is why being customer-focused is so important. Rohan explains how Mambourin cultivated a customer-focused culture, along with some of the challenges they face as a not-for-profit entity in the healthcare space.

Rohan explains why innovation is crucial to stay ahead in an ever-changing environment. He also shares his philosophy of only working in areas that Mambourin is strong, and why that’s been a key factor in maintaining client trust and a healthy reputation.

 

Key takeaways:

1. Mambourin’s values include putting clients first, service excellence and making a difference.
2. Sometimes saying no to a customer is part of sustaining a high service level and meeting the NDIS standards.
3. Focus on hiring staff with attitude as the primary factor. If you hire for attitude, you can always train skills later.
4. Mambourin promotes flexitime, which ultimately leads to happy and passionate staff who go the extra mile.
5. Rohan sees a future in healthcare where clients are treated holistically and providers are completely connected with the aim of putting clients first.

 

Resources and links:

• https://www.mambourin.org
• https://www.linkedin.com/in/rohanbraddyleader/
• https://www.abilityx.com.au

 

Connect with HealthTechX:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Ben Lynch is the CEO and a Founder of Clinic Mastery, an organisation which helps health clinics transform their client experiences in a way that’s personalised, engaging and memorable. In this episode, Ben talks about his career transition from being a podiatrist to eventually helping guide hundreds of other clinic owners to building successful practices.

Ben shares a lot of key insights on the shifting healthcare landscape, the importance of connecting to your ‘why’ and how looking outside your industry can help you gain perspective.

Ben also encourages you to make small, smooth changes within your practice even if it makes you uncomfortable to do so. He says that a lot of healthcare professionals feel like they are expected to be perfect, and so they tend to not stray from what they’re confident in. But this rigid mentality can hurt your practice and is harmful to cultivating a client-centric ethos in the community. Embrace the small changes!

 

Key takeaways:

1. Finding your purpose and connecting with that will lead to self-actualisation and a much more rewarding career.
2. Healthcare will undergo big changes in the coming years due to technology integration.
3. Innovation is really about applying different perspectives from various industries to the healthcare sector.
4. You should embrace change! Focus on small changes and be aware of how this impacts your workplace culture.

 

Resources and links:

• https://www.clinicmastery.com/
• https://www.linkedin.com/in/benjameslynch/

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Simon Taylor is the CEO and Founder of Rehab Guru, a web-based exercise prescription application with ease-of-use and client experience as its key pillars. With the product, exercise prescription and rehabilitation can now have real-time feedback, increased scalability and tools to monitor and help clients.

As the healthcare sector (both private and public) shifts to a more digital infrastructure, so too must the evolution of client experience. On this episode, Simon talks about the need to respond to this evolution and how technology can help to provide great healthcare experiences.  And how easy it is to extend your clinical management software via the add-on integration approach.

 

Key takeaways:

1. A well-designed website means that the developer designs it to accommodate disabilities, so no client is barred from accessing the necessary data.
2. There are a lot of challenges when talking about the convergence of health and technology, as individuals rarely operate form viewpoints that are inclusive of both camps.
3. In the UK, Simon says that there are noticeable differences between the public and private sectors for healthcare. Some of which he says can lead to far more expensive healthcare because they forego preventative consultations that could save major surgeries or health risks later on.
4. Using the Rehab Guru app allows clients to give real-time feedback and score pain. This allows the practitioner to monitor their progress and prescribe interventions, if necessary.
5. Client-centred healthcare and the collaboration between healthcare providers and specialists.
6. Traditional healthcare providers need to adapt to the evolution of healthcare demands in the private and public sector.

 

Resources and links:

• https://www.rehabguru.com/
• https://coreplus.com.au/add-ons/rehab-guru/
• https://www.linkedin.com/in/simon-taylor-821b5527/

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Today’s guest is Claire Edwards is Founder of b.school4change and social movement #pledge4change and a purpose driven innovator promoting and supporting transformation within the healthcare.

On this episode, Claire discusses methods and techniques to simplify making change using the Leading Change Model and explains whey we should accept changes in healthcare as a necessary step to transforming the industry for the better.

The discussion tackles organisational change in the healthcare sector, how to embrace it, learn from it and adapt to it whilst reminding us not to over-plan, but to take action to get unstuck in well-worn pathways incrementally.

 

Key takeaways:

1. We aren’t exactly taught how to change in business. The Leading Change Model helps facilitate that process and starts that necessary first ripple.
2. You have to instil trust in organisations to guide them off the beaten track.
3. Claire contends that the most important thing to do is to take action.
4. Direction and implementation are two essential components of cultivating change within an organisation. Claire says finding a balance between desirability for the business and client will lead to strong implementation and direction.
5. Change can be overwhelming, but embracing it and adapting is essential for organisational success.
6. You should return after 90 days for feedback and assess whether a particular change was effective.
7. Everyone has the responsibility of making the healthcare system better through incremental change.

 

Resources and links:

• https://www.pledge4change.org/
• https://www.claire-edwards.com/
• https://www.claire-edwards.com/playbooks

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Cathy Love is an author, business coach, occupational therapist and the Founder of Nacre Consulting. On this episode, Cathy talks about her practice, the motivations behind her work and some of the biggest obstacles within the allied healthcare field. She fully subscribes to the sentiment that, “Your level of success rarely exceeds your level of personal development.”

Cathy touches on the power of branding, her shortcomings when she was starting out in business and how she addressed them head-on. She also speaks about how to align with your team and the importance of serving their wellbeing. And don’t miss Cathy’s tips on how to develop a more human, client-centric approach towards healthcare!

Cathy firmly believes that not enough is being done to put clients first within healthcare. This episode provides a lot of ideas and principles to help you get started on that.

 

Key takeaways:

1. The term ‘nacre’ is the process of turning grit into a pearl. A fitting definition for Nacre Consulting.
2. ‘Mentoring’ is the ability to share your personal or business experience with someone else. This is a different skill to ‘coaching’.
3. Performance development is a much better term than clinical supervision, according to Cathy. It’s a much more humanising term and one which sounds less clinical.
4. To ensure your team is naturally aligned, don’t just recruit in the traditional ways but also make room for the right person to join.
5. Good therapy means being client-centric. Integrating services that blend data and technology help provide a warmer, more human, client experience.
6. Smaller businesses are shifting towards a more customer-centric business model and are hosting roundtables to learn what the customer really wants.

 

Links and resources:

• https://www.nacre.com.au/
• https://www.linkedin.com/in/cathylove

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Natasha Ace is Founder of the Private Practice Alliance. She has an immense amount of experience in the mental health field, having worked with 1,000s of practitioners to improve their practices.

On this episode, Natasha shares her work with the Private Practice Alliance and their vision to understand and improve the client journey. They do this by supplying the necessary tools for practitioners do their job better, and also improve the empathy and connection they have with their clients. Natasha also believes that transparency is the easiest and quickest way for reimagining healthcare.

Natasha talks about her philosophy to stronger networking within the local mental health community. She says, “People don’t have to use your service to appreciate what service you’re offering”. And overall, striving for greater connectivity and support in the mental health community starts with increased networking on the local level.

 

Key takeaways:

1. Innovation doesn’t have to mean developing huge, ground-breaking technologies. It just means you are doing something different than other organisations out there. Recording online FAQs is a prime example.
2. Personal branding is important for injecting your personality and uniqueness into your practice.
3. Clinicians and mental health practitioners should be meeting with their fellow neighbours in the field to drive outside ideas, support and creativity.
4. Networking can be much more in-depth and personal. For example, meeting with local GPs for coffee makes a big difference in local community networking.
5. Learn how to use client management software accurately in order to minimise client wastage.
6. The client journey is important to consider in the modern mental health field. And this will only get more important as a service model in the future.
7. Networking and providing quality services is much better for client acquisition than simply buying ads on Google.

 

Links and resources:

• https://www.privatepracticealliance.com/
• https://www.linkedin.com/in/natashaace/

 

Connect:

• https://www.linkedin.com/in/yianni-serpanos/
• https://www.instagram.com/my_healthtechx/
• https://www.meetup.com/HealthTechX/

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.