Reimagining Healthcare

Scott Taylor is the CEO and Co-founder of Perx Health, a digital healthcare app that uses rewards, games, and challenges to motivate behavioural change for people living with chronic conditions. In this discussion, Yianni and Scott work through the behavioural science and techniques used by healthtech to help supercharge patient willpower, how to break down complexity and barriers to adherence, and how this sustains engagement and life habits — supporting healthcare and better outcomes.

 

Key takeaways:

1. At university, Scott studied behavioural economics and behavioural science. When he realised that all the theories he'd studied at university were being implemented most effectively in consumer and technology companies, he set out to bring these learnings to healthcare.
2. In healthcare, one of the most common forms of trying to motivate patients to form habits and stick to their treatment in managing their chronic disease is education. However, this method isn't always effective. Perx Health aims to bring gamification and other techniques to healthcare to increase patient adherence to treatment plans.
3. Perx Health delivers a digital therapeutic program to thousands of patients using Perx Health daily, as well as working with some of the biggest healthcare organisations in Australia and the US.

 

Resources and links:

• https://perxhealth.com/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Cate Schreck is the Director and Service Excellence Coach at Lightbulb Training Solutions, a team of highly-skilled workplace trainers and facilitators who specialise in customer service and teamwork professional development programs for workplaces.

In this episode, Cate shares her passion for frontline customer service and how adopting a human-centric approach, rather than being sales-motivated, can help your business achieve financial sustainability.

 

Key takeaways:

1. Lightbulb Training Solutions focuses on going into businesses and giving managers the skills and confidence that they need so they can support their staff.
2. Employees are drawn to the healthcare industry because they want to help people. The research tells us that human connection is the thing that alleviates pain.
3. Service, whether in business or on the front line, is not about being 'in servitude'. It’s about understanding body language, tone of voice and picking up on subtlety to meet the customer’s expectations.
4. 'Common sense' isn't common when it comes to providing excellent customer service. The only way you can find out your customer’s expectations is by asking questions.

 

Resources and links:

• https://lightbulbtraining.com.au/
• https://lightbulbtraining.com.au/the-book
• FREE GIFT from today’s episode

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Ronan Leonard is the Founder of Eccountability, a mastermind mentoring, coaching & support programs helping entrepreneurs & founders of healthcare and healthtech organizations discover and align themselves, their business needs, and their world views around meaning and purpose.

Ronan and Yianni discuss why values, ethos, and vision are the keys to forming an essential relationship with customers and team members. This episode gives a great overview of how innovative management consultancy, combined with AI, can help reimagine businesses and transform customers into advocates while adding a ton of value in the process.

Key takeaways:

1. There are pivotal moments where you bump up against a belief ... usually a limiting belief. Our beliefs define our results. Ronan works with organisations to figure out where the limiting beliefs and gaps are, and then helps the organization create the processes to get the results they want.
2. Businesses, on their most fundamental levels, are getting a collection of people internally to solve a problem that someone has and are willing to pay for. The closer you align all those people together under one value, ethos or vision, the more the people work hard, exceed expectations, and believe in the company.
3. To stay in business you have to have built up trust with your employees and your customers. The second you erode that trust, it's easy for customers to leave and for your best employees to quit.
4. It's difficult to stay relevant to your market, especially for bigger companies who are generally slower to change. The more you can stay relevant to your customers, the more likely you are to have a great organisation.
5. If you're just the cheapest price, it's a race to the bottom. You have to be really good at whatever you're doing because there's always some who will do a worse job at a cheaper price. The more you create a connectedness with your customers, the more you create value within an organisation.

Resources and links:

• https://eccountability.io/
• https://www.linkedin.com/in/ronan-leonard/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Dr Cam McDonald is a dietitian, an exercise physiologist, a PhD scholar and a leader in personalised health. He's also the CEO of Ph360 — a provider of the healthtech lifestyle application Shae — along with supporting programs, education, coaching and healthcare personalisation.

Dr Cam shares his passion, his history, and his knowledge of the latest research on body types, genetics, and environmental influences to promote health in ways that are tailored to each client.

Key takeaways:

1. Shae is a personal health assistant technology that uses artificial intelligence and deep learning technology to provide you with timely, relevant and personalised information, inspiration and motivation to accomplish your healthcare goals.
2. Dr Cam was working in private practice during his PhD. During his work with clients, he started to notice that people were not always getting the same result with the same evidence-based best protocol. He realised that people require different information, strategies and communication methods.
3. The ability to manage conditions is made far easier with lifestyle medicine and optimising metabolic function.
4. Ph360 works closely with a full spread of health professionals such as GPs, pharmacists, dietitians, exercise physiologists, physiotherapists, naturopaths, as well as fitness industry health professionals.
5. How we develop in the womb influences how our body develops as we grow up, which will influence how our metabolism works. This includes nutrition, exercise and behavioural tendencies.

 

Resources and links:

• http://drcammcdonald.com.au/
• https://ph360.me/
• https://shaewellness.com/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Ravini Abey is the Co-founder and CEO of PhysiVoice. In this episode, Ravini shares how her personal healthcare journey led to the motivation to create PhysiVoice, a healthtech start-up aimed at cultivating more meaningful relationships between patients and allied health practitioners.

Yianni and Ravini discuss how AI, combined with a more holistic biopsychosocial approach to clinical practice, can help predict a diagnosis and also provide treatment recommendations. Ravini also unpacks how this approach can even highlight whether a patient is likely to show up for therapy, along with strategies to support adherence.

 

Key takeaways:

1. Psychology and data analytics can be leveraged to help patients engage in better health behaviour.
2. Ravini realised through her own health journey that the stronger she became mentally, the better she recovered physically. This reinforced the important relationship between mental and physical health which is often overlooked in practice.
3. PhysiVoice helps facilitate much better and more meaningful relationships between patients and practitioners. This helps the practitioner optimise their time and also helps the patient get better faster.
4. PhysiVoice is an online physician support tool that integrates with existing patient management software like coreplus. Before a patient comes in for their appointment, they'll receive an online form to fill out which helps identify any red flags that might affect that particular patient.

 

Resources and links:

• https://www.physivoice.com/index.html
• https://www.linkedin.com/in/ravini/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Natalie Jack is a registered music therapist, allied health supervisor, professional development coach, healthtech enthusiast, and lecturer. Natalie has drawn on her extensive 20+ year career as a healthcare professional (both domestically and abroad) to pursue her passion for supervision and integrated healthtech. And today, she supports and guides practitioners through their own careers.

This episode delves into the changing requirements for delivering online therapy. We also discuss how telehealth, clinical supervision and professional development can support, challenge and inspire modern allied healthcare providers toward higher professional fulfilment whilst using innovation to enhance client experiences and outcomes.

 

Key takeaways:

1. Music therapy is an allied health profession and a research-based profession. It supports clients, consumers and patients to achieve their goals using the power of music, and the relationship formed through music and music activities.
2. Music therapy uses a lot of technology for music-making, some which result in digital artifacts that can become part of the clinical record. It’s useful to have an online practice management software solution which incorporates these musical things.
3. Supervision is its own profession, and interdisciplinary supervision is an important concept. People who are experienced and trained in supervision techniques can supervise anyone, in any discipline.
4. A lot of music therapists started out as musicians and found that music was really great for their own lives. Music therapy combines a health profession with the power of music.
5. Music therapists and other arts-based therapists have been a little reluctant to move to telehealth and digital health tools. But now that they've been forced to get online and engage with technology, they can bring arts-based therapies online and reach more people.

 

Resources and links:

• https://www.nataliejack.com/
• https://www.linkedin.com/in/nataliejack/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Ben Walker is the Founder of the innovative chartered accounting and business advisory firm, Inspire CA. Inspire CA focuses on helping healthcare or healthtech business owners get cashed up, so they can put more money, time and happiness from their business. Ben believes in dreaming big and making an impact in business, while still making time for your family.

Whether you're a start-up or a mature business, you'll gain a lot from the insights and tips in this episode. We unpack the key things to factor into your business strategy to help build a financially sustainable healthcare or healthtech business that ultimately delivers quality healthcare outcomes in a systematised and scalable way.

 

Key takeaways:

1. Business is about numbers and Family is number one.
2. Reimagined Key Performance Indicators such as Family Holidays Taken, Social Impact & Freedom Days for business owners
3. Getting your start up structure right to achieve your goals and protect your families assets.
4. Inspire CA had a client who was previously paying $6,500 a year to their old accountant. But after working with Inspire CA, they discovered about $80,000 in overpaid taxes that they shouldn’t have paid. An accountant hasn’t done a good job unless they've saved their clients more money than they've cost them in accounting fees.
5. When accounting goes from paper-based to online record keeping, there are huge efficiencies to be gained. People do their work faster. The price of an online subscription to accounting software isn't just the dollar amount you pay, but also the hours that it may save you.
6. Often, business owners are a bit too hard on themselves or don't pay themselves first. Looking at your personal role in the business and how many hours you're committing, what are you getting paid? If you were working for someone else, would you be happy with your remuneration or how you're treating yourself?
7. Growth for the sake of growth is a cancer, and often can be detrimental to a business. If you don’t manage things well, you can end up with unsustainable growth. You need to set targets for your business that are sustainable.
8. Small business owners often don't plan ahead. Tax bills can often catch you off guard if you haven't put systems in place. A good tip is to establish a rainy day fund. That can sometimes be the difference between surviving an event easily versus struggling to stay afloat.

 

Resources and links:

• https://inspire.business/
• Ln: Ben Walker
• FB: Inspire - Life Changing Accountants

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Dr Ben Buchanan is a psychologist and Co-founder & Director of NovoPsych, an Australian healthtech company providing software for administering psychological, remote and online questionnaires to patients. As a trained clinical psychologist, Ben is passionate about clinicians evaluating their own practice through the use of routine outcome monitoring, which is why he created NovoPsych.

In this episode, Ben explains why outcome measurements should focus on Australian requirements, and how the recent and sudden transformation towards telehealth can be easily adapted to using NovoPsych. Ben provides some guidance on what a telehealth workflow could look like, and how to implement automation with remote symptom monitoring of patients between visits or after treatment.

 

Key takeaways:

1. In Australia, one of the most widely used assessments to measure mental health outcomes is called the K10 — also known as the ‘Kessler Psychological Distress Scale’. Australia regulations of mental health practitioners require some outcome monitoring to occur. NovoPsych has been tailored to fit the exact purpose that Australian mental health conditions need.
2. Healthcare is a service industry, in which it’s just as important to provide a service that the client is happy with as it is to improve clinical outcomes.
3. One of the number one predictors of treatment success for mental health patients is the ‘therapeutic alliance’, i.e. the relationship between the psychologist and the client. If the client trusts the psychologist then that is a serious predictor of later outcomes.
4. Practitioners often have to rely on their intuition to get a sense about whether the client is benefitting from the treatment. However, the research evidence shows that trained professionals are terrible at using intuition to accurately measure how their clients are going.
5. Within NovoPsych there are therapeutic alliance measures that can tell the psychologist from the get-go whether they're reaching their client or not, so adjustments can be made in the early stages of treatment.

 

Resources and links:

• https://novopsych.com.au/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

Kennedy Lay is a physiotherapist, a student mentor and the Founder & Director of The Communication Experience and The Breakthrough Event, an allied health and sports medicine virtual conference.

In this episode, Kennedy comments on his observations about communication challenges during his time as a physio student and what he's doing to address those issues for new healthcare graduates with The Communication Experience.

Kennedy has some great insights and guidance around video consultations versus telehealth and what the issues, challenges and risks are in using video tools like Zoom.

Kennedy is a passionate believer in the importance of helping the profession better understand today’s digital health tools such as telehealth. And so, we also talk about how to adapt our communication skills from in-person communication to online communication.

Key takeaways:

1. The Communication Experience started as a way to help new graduates in healthcare to transition from the university experience to full-time working experience. The healthcare industry is lacking a cadet-ship or a guided exploratory progressive program, and the Communication Experience wants to fill this void.
2. The number one factor in influencing a short career lifespan for a physiotherapist is that there isn't a lot of career variation and progression, which also causes a salary ceiling.
3. Physiotherapy has always been taught, delivered and perceived as a physical contact profession. Coming out of COVID-19, telehealth will remain a strong competitor in the industry.
4. Within the digital health conceptual framework, there is a place for gamification and virtual/augmented realities. But the implementation of these tools will likely grow at a human-led pace rather than a technology-led pace.
5. The Breakthrough Conference series is about breaking through into the next phase of your career. During this time of crisis, it's important to keep up continual professional development. That is the inspiration behind Breakthrough 2020.

 

Resources and links:

• https://www.linkedin.com/in/kennedy-lay/
• https://www.thecommunicationexp.com/breaking-through

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.

MetaOptima is a technology company that is focused on delivering intelligent dermatology solutions for clinicians. They created the MoleScope, a lightweight and clinical-grade mobile dermatoscope, and an intelligent supporting dermatology platform called DermEngine. In this episode, Yianni is joined by Peter Birch, MetaOptima Technologies Asia Pacific General Manager.

Peter explains how AI can support conventional skin checking, workflows and diagnosis; and how that can reimagine healthcare service models at the intersection of other skin conditions and healthcare services. The challenge of social distancing to the business of healthcare is discussed, and how that might be overcome by augmenting current healthcare specialisations. Peter also shares an outlook of a world where drones become a part of body scanning and medical imaging.

Key takeaways:

1. MetaOptima has currently focused on skin cancer but can also help with other skin conditions, (i.e. eczema, acne) and will be expanding with these areas in mind in the future.
2. MetaOptima’s AI is award-winning. It was entered into the Isaac Challenge and the three algorithms that were submitted to the competition came first, second and third out of hundreds of other attendees.
3. The MoleScope can be plugged into your mobile phone to give you portability anywhere to take photos and transfer them back into the DermEngine product.
4. The dermatology platform, DermEngine, is 'Dermatoscope Agnostic'. This means that it can be used in conjunction with whichever dermatoscope is favoured.
5. Oftentimes, clinicians end up taking photos of patients' skin lesions with their camera app, which means the images can end up on their personal device. Taking images with the DermEngine app means that they are not being saved directly onto the device, but instead being saved into the secure DermEngine app.
6. In Australia, two out of three Australians get skin cancer. Only around ten per cent of Australians that are at risk of having skin cancer get an annual skin check. As a country, we're really good at the early prevention stuff and very good at treatment, but the early detection and monitoring of skin cancer can be improved.

 

Resources and links:

• https://www.metaoptima.com/
• https://www.dermengine.com/
• https://www.molescope.com/
• https://www.linkedin.com/in/peterbirch84/

 

Connect:

• Listen to other episodes of Reimagining Healthcare
• Connect with Yianni Serpanos on LinkedIn
• Follow HealthTechX on LinkedIn
• Follow HealthTechX on Instagram
• Follow HealthTechX on Meetup

LinkedIn Company Page: https://www.linkedin.com/company/healthtechx/

See omnystudio.com/listener for privacy information.