Ariel Gorelik and Marc Bernstein talk about how call centers all over the world are benefiting from globalization, how to lead organizations in a rapidly changing environment, and the greatest advantages, but also most difficult drawbacks of working from home.

Ariel Gorelik is the Chief Information Officer and Chief Operations Officer at AmTrust Financial Services, Inc., a Fortune 500 insurance company with over 8,000 employees. Ariel is an expert on digital transformation and international IT strategy. His extensive operational leadership experience in the insurance sector includes expertise in centralization of operations and transformation of service delivery to improve customer satisfaction.

Philip Bennett, Customer Service Operations Manager at Empire Today, shares how he thinks working from home can work for contact centers.

Cliff Holekamp and Marc talk about which businesses are more or less attractive during the Covid-19 pandemic, what start-ups should prepare when talking with VCs, who you need on your team, and many more conversations around start ups.  

Cliff Holekamp is the Cofounder of Cultivation Capital, a St. Louis based venture capital firm. His board service in the Cultivation portfolio currently includes LockerDome, TopOPPS, Benchmark Email, Policy Engage (Trackbill), FinLocker, Clever, and Resilia.

Mike Gibb is the founder of Accountsrecovery.net, THE place for debt collections and accounts receivables news. Listen to hear Mike's thoughts on how the Consumer Financial Protection Bureau's debt collection rule will change the industry and the results of his survey on this subject. 

Mike Gibb, collections and ARM expert, gives his predictions on how the industry will change within the decade. 

There's a debate in the business world of whether companies should be product or sales led. Find out Marc's stance in this bonus episode.