Reset with Lynlee

Shopping online is shifting from search to discovery, with short videos, livestreams, creators and AI recommendations increasingly shaping what consumers buy.

As content becomes a bigger part of how businesses attract customers and drive sales, discovery commerce is changing how brands and SMEs sell online and the capabilities they need to compete.

On Industry Insight, Lynlee Foo speaks to Leon Koh, Fashion and Seller Management Lead, TikTok Shop Singapore, about how discovery commerce is reshaping online selling, the growing role of content and creators, and where e-commerce is headed next.

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AI glasses can take photographs, translate speech and interpret what their wearer sees—all while looking much like an ordinary pair of spectacles. Lynlee Foo asks whether wearers should tell you when AI is analysing something about you during a conversation, even if no video is being saved, and where the line should be drawn between useful assistance and personal privacy.

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We already share subscriptions for streaming, music and cloud storage. Could AI be next?

On AI & Me: Eye on AI, Lynlee Foo speaks with Peter Chiang, Chief Customer Experience Officer at TrendLife, the consumer arm of cybersecurity company Trend Micro, about why AI is being designed for the family rather than just the individual, what shared family AI can do that separate accounts can't, and whether we may eventually pay for one service that chooses between different AI models for us.

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Singapore is strengthening support for forming and raising a family. But as more Singaporeans delay marriage and have fewer children, is the cost of parenthood really just financial? 

On Viewpoint, Lynlee Foo speaks to Paulin Straughan, Professor of Sociology (Practice), Singapore Management University, about the changing cost of parenthood and what it takes to make family life more achievable.

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You pay thousands upfront. The business can use the money. And if it fails before delivering, you may get little or nothing back.

Following the closure of bridal and wedding photography studio Korea Artiz, which left customers reporting more than $270,000 in prepayment losses, Ivan Tay, Managing Director of Robertson Chambers LLC, joins Lynlee Foo on Viewpoint to discuss why consumers can end up carrying the risk, whether prepayments should be better protected, and what stronger safeguards could mean for businesses and consumers.

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One familiar smell takes Lynlee straight back to her childhood to a place and people she can still picture decades later. Why can scent do that so powerfully? Neuroscientist and neuromarketing pioneer Professor Gemma Calvert of Nanyang Business School, NTU explains why smells can unlock vivid memories and emotions, why some associations last while others fade, and whether they can be deliberately created, or even changed.

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On Suite Talk, Lynlee Foo sits down with Justin Quek, CEO of OrangeTee and Deputy Group CEO of Realion Group, for a conversation that goes beyond the titles.

From ambition and failure to reluctantly taking the top job, Justin reflects on the experiences that shaped him, and why, after three years at the helm, he’s thinking more about what work has crowded out, slowing down, and making room for the person he is beyond the job.

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Singapore’s digital banks are moving beyond their early challenge of winning customers. Now comes the harder part: giving people a reason to stay, building trust and turning growth into a sustainable business.

On Industry Insight, Lynlee Foo speaks with Natalia Goh, CEO of MariBank Group, the digital banking arm of Sea Limited with banks in Singapore and the Philippines, about what still sets digital banks apart when traditional banks have become highly digital too, whether being part of a wider ecosystem provides a lasting advantage, and what the next phase of digital banking could look like in Singapore and the region.

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AI is changing what businesses expect from their finance teams, and the skills finance professionals will need to keep up. As routine work becomes easier to automate, finance teams are being pushed towards analysing data, generating insights and helping businesses make decisions. But poor data, skills gaps and the risk of unreliable AI-generated answers remain major hurdles. On Industry Insight, Lynlee Foo speaks with Dean Hezekiah, Policy and Insights Manager – Asia Pacific at ACCA, about how the finance function is changing and what the finance professional of the future could look like.

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Anthropic plans to embed invisible, machine-readable watermarks in text generated by Claude. But a watermark can only show that AI was involved, it cannot tell us whether Claude wrote the entire piece, heavily edited it or simply corrected the grammar. On AI & Me, Lynlee Foo asks where AI assistance ends and authorship begins, and whether disclosure should depend on what the AI actually did.

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