Did you get a negative review from a patient online and don't know how to respond?

While it can be a frustrating experience for dental professionals, how you address patient dissatisfaction can significantly impact your dental practice's reputation. Fortunately, managing patient conflict effectively is easier than you might think!

Dr. Jeff Segal is a neurosurgeon and an attorney with extensive experience in the world of healthcare communication and conflict resolution.

This week, Dr. Segal joins me to discuss the best strategies to resolve medico-legal conflicts as a dental professional. He shares his insights on the importance of proactively addressing patient dissatisfaction and common pitfalls to avoid when communicating with patients online. Tune in to find out more

We also discuss how to avoid HIPAA violations, best practices when addressing unfavorable patient reviews and patient conflict, and how to approach thorny medico-legal challenges with confidence and professionalism.

Key Takeaways

• Resolving medico-legal conflicts: Best practices for dental professionals (00:00)

• Dr. Segal's story and how he became a lawyer (02:45)

• The difference between responding to positive and negative reviews (11:49)

• What is a good response when a patient gets an infection? (17:47)

• Should you respond to negative reviews? (20:05)

• How to approach patient conflict de-escalation and remediation (25:59)

• The one thing you should never do in the review space (34:00)

• Lightning round Q&A (36:30)

Additional Resources

Learn proven dental marketing strategies and online reputation management techniques at:

https://www.drlentau.com

This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len

This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/

This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/