Resource Centre

Resource Centre

Download on the App Store

Resource Centre episodes

  • What's Your IP Worth?

    While protecting our intellectual property (IP) is not a new concept, what can you do to determine the worth of your IP, and how can it play a role in financing your business?

    See omnystudio.com/listener for privacy information.

    25 min
  • Customer Service in the Banking Industry

    How do customers perceive their banks? What services do they expect their banks to provide? How well do banks deliver on their promises?

    These questions are at the heart of EY's third Global Consumer Banking Survey, which looks at banking through the eyes of the customer. 

    Steven Lewis, Global Banking and Capital Markets Lead Analyst Director of Ernst and Young shares key revelations from the survey.

     

    See omnystudio.com/listener for privacy information.

    21 min
  • The New Aging Consumer

    Malaysians hold the highest percentage of people within South East Asia who have retired or have chosen to retire before the age of 59. How has this come about and what are our options? With more people retiring at a younger age, what are the implications for the retiree market segment and opportunities for businesses? More information from Nielsen’s latest Global Survey on Aging. 

    See omnystudio.com/listener for privacy information.

    22 min
  • Getting Engaged: The Next Level of Customer Service with Mobile Solutions

    Many businesses today face the challenge of getting its employees to communicate more efficiently with their customers. Meanwhile with increasing annual smartphone shipments and the advent of speech analytics - it's undeniable that mobile business communications technology is the next step up in interacting with and further engaging customers.

    See omnystudio.com/listener for privacy information.

    13 min
  • New Blood: Seeding Vocational Skills in the Manufacturing Sector

    A look at skills and training in the manufacturing sector. What are the areas in which we’re lacking skills and what is the industry doing about this? As the Malaysian-German Chamber of Commerce and Industry introduces a Dual-Vocational Training Programme - a paid educational programme for school leavers to gain first hand training at manufacturing-based companies - we explore how companies and trainees benefit from this initiative. 

    See omnystudio.com/listener for privacy information.

    19 min
  • Mass Innovation, Not Mass Production

    Society is no longer based on mass consumption but on mass participation. With the tools to create made widely available to the masses, we, the people, will now create the products that we want together with product and service providers of the world.

    See omnystudio.com/listener for privacy information.

    24 min
  • The Desired Internship

    What constitutes a good internship programme? Discovering what interns consider a fruitful internship, and not merely an exploitation of labour.

    See omnystudio.com/listener for privacy information.

    21 min
  • The Era of Digital Marketing

    What did Claude Van Damme's extraordinary stunt in the recent Volvo commercial achieve Important lessons from the world's best digital marketing campaigns.

    See omnystudio.com/listener for privacy information.

    14 min

About Resource Centre

From the publisher's feed

Where industry experts, business owners and hands-on entrepreneurs compare useful notes on conceptualizing, creating, managing, and growing their businesses. Featuring interviews that equip the…

More shows like Resource Centre

The Breakfast Grille by BFM Media

The Breakfast Grille

3 Listeners

Open For Business by BFM Media

Open For Business

0 Listeners

Raise Your Game by BFM Media

Raise Your Game

7 Listeners

Tech Talk by BFM Media

Tech Talk

0 Listeners

I Love KL by BFM Media

I Love KL

4 Listeners

The Property Show by BFM Media

The Property Show

1 Listeners

Ringgit and Sense by BFM Media

Ringgit and Sense

1 Listeners