Growth shouldn’t mean chaos. We lay out a practical roadmap for independent multi-unit restaurant owners who want scalable systems, stronger leaders, and healthier margins without losing the creativity that makes their concepts special. From the early cracks that show up at three and seven units to the org design that prevents constant firefighting, this conversation blends hard-won lessons with a clear framework you can apply right away.

• We start with people: defining leadership roles, hiring by capability instead of loyalty, and building layers of ownership so founders can stop being the answer desk. 
• Then we move into process: what to standardize to protect guest experience, how to balance brand consistency with local flavor, and why a quarterly operating rhythm with scorecards and leading indicators keeps everyone aligned. 
• Throughout, we return to culture—core values that drive hiring and reviews, not just posters on a wall—and the internal communication systems that deliver one message clearly across every location.

There’s also a candid look at the human side of scale. Losing your voice during fast expansion is real. We talk about the shift that happens when you redesign your week, get support, and align daily decisions with your values. The payoff is a calmer, faster organization where change sticks, leaders grow, and profit follows because people and process are strong.

If you’re an independent operator ready to move from survival mode to sustainable growth, this is your blueprint. 

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Want fewer fires, stronger managers, and a calmer shift without losing speed? We dig into the simple coaching moves that turn constant problem-solving into shared ownership. Hospitality leader and author Jason E. Brooks joins us to unpack three deceptively small skills—asking better questions, listening with intent, and giving feedback that actually lands in a roaring kitchen—and shows how they scale across multiple locations.

We explore:  

• choosing to coach instead of fix

• building trust to stop 2 a.m. calls

• listening that lowers defenses and reveals context

• giving feedback that lands in a loud kitchen

Go to irfbook.com right now and grab your copy
Head to christinmarvin.com/contact for a complimentary coaching session and let's talk about what's possible for your restaurant group
Find Jason’s books on Amazon or at jasonebrooks.com

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Milestones matter when they sharpen your focus. 

As we hit 100 episodes, Christin welcomes chef Britt Rescigno of Fiama in Sun Valley, a TV chef turned mountain-town restaurateur who pairs sexy, high-end Italian with a culture built on respect. 

The conversation cuts through hype and gets tactical about what it takes to open strong, stay open through off-season, and keep a team engaged when the crowds thin.

Britt shares the boundary that makes running a restaurant with her spouse work: leave home emotions at home and speak with intention on the line. 

That standard lifted the whole crew, turning high-heat moments into calm, decisive service. 

We talk brand and guest experience that feel elegant yet approachable, the pricing confidence that comes from making everything in-house, and why clear storytelling on your website and socials sets expectations before guests ever sit down.

If you’ve wondered how to pick the right city, Britt’s year of pop-ups becomes a blueprint for market research. 

She and Kinsey cooked 50 dinners across the country, read demand signals, and chose Sun Valley because the niche fit the people, not just the postcard views. 

We unpack PR as an upfront investment that compounds early, how to measure its real-world impact, and why cutting it first can stall momentum.

 Then we face Slack season head on: holding firm on hours, launching a true apertivo hour to seed early covers, and keeping staff employed so you don’t pay the tax of retraining when the snow hits.

Britt also opens up about her TV path from a liquid-courage Chopped application to national competitions, and how that platform feeds the restaurant with credibility and fresh ideas. 

Finally, we look forward: more Fiama locations, possibly in other mountain towns, and a commitment to mentoring young cooks so they see culinary as a craft worth chasing.

If you lead in restaurants, you’ll walk away with a playbook: respect as policy, consistency as strategy, pop-ups as research, PR as acceleration, and offers that protect brand while driving covers. 

Enjoy the conversation, share it with someone who needs a lift, and tell us your best tactic for staying busy through the off-season. 

Resources:

Britt Rescigno

Fiamma

Christin Marvin

Multi Unit Mastery

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Growth shouldn’t feel like white-knuckling your way to the next lease. 

We break down a simple, durable framework—people, process, and profit—that helps restaurant owners scale without losing control. 

Together with Eric Cacciatore of Restaurant Unstoppable, we get specific about how to turn values into hiring standards, promotions into planned development, and check-ins into one-on-ones that actually change the business. 

If “slow down to speed up” sounds nice but hard, you’ll leave with cadence, structure, and examples that make it real.

We start with people, because nothing scales without aligned leaders. 

You’ll hear how to build a promotion pipeline using role scorecards and 30-60-90 plans, why core values must be lived not framed, and how to run one-on-ones that move teams from firefighting to proactive problem-solving. 

Then we shift to process—capturing “the job done right” so it’s teachable and measurable. We clarify systems vs procedures, share how to create an “oh no” playbook for common breakdowns, and outline meeting architecture (quarterly priorities, weekly ops, and one-on-ones) that keeps information flowing and teams rowing in the same direction.

Finally, we reframe profit as oxygen for training, tools, wages, and growth. 

We highlight vital metrics—sales, labor, COGS, comps/waste, retention, guest satisfaction—and how to use simple, colorful scorecards to drive performance across units. 

We also map where profit leaks hide in BOH and FOH, and how to know you’re ready for the next opening: cash runway, leadership depth, and a bench that’s eager for opportunity. 

If you’ve been craving a practical way to grow with confidence, this conversation is your blueprint.

If the episode helped, follow the show, share it with a fellow operator, and leave a quick review so more restaurant leaders can find it. Got a topic you want us to tackle next? Click the link at the top of the show notes and tell us what you need.

Resources:

Multi Unit Mastery

Restaurant Unstoppable

Eric Cacciatore

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

A revolution is brewing in hospitality leadership, and it begins with a radical notion: your most sacred guest is you.

This powerful conversation with transformational coach Mike Messeroff introduces the concept of "self-hospitality" - the practice of extending the same care to yourself that you offer guests and customers. For an industry characterized by burnout and depletion, this perspective shift provides a practical pathway to sustainable leadership.

"You cannot give away what you don't have," Messeroff emphasizes, challenging the common industry belief that selfless service means emptying yourself. Instead, he reveals how hospitality professionals who fill their own cups first serve from abundance rather than scarcity, transforming not just their own experience but elevating everyone around them.

The episode explores the cultivation of "the magic gap" - that crucial space between stimulus and response where thoughtful leadership happens instead of reactive management. Through mindfulness practices, boundary-setting, and reconnection with joy, leaders learn to navigate challenges with equanimity rather than frustration.

Messeroff shares his personal journey from external success that masked inner emptiness to discovering fulfillment through self-hospitality. His practical approach demonstrates how simple shifts - from morning meditation to technology-free days - create profound changes in leadership effectiveness and life satisfaction.

Whether you're experiencing burnout or simply seeking more sustainable ways to lead, this conversation offers both inspiration and actionable strategies. Discover how treating yourself as your most honored guest might be the greatest gift you can give your team, your business, and yourself.

Ready to transform your leadership through self-hospitality? Connect with Mike at mikemesseroff.com to explore coaching or join the upcoming Self-Hospitality Collective community.

Resources

TheSelfHospitalityCollective.com 

MikeMesseroff.com

LinkedIn

Substack

Instagram

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Finding the right technology partner for your restaurant shouldn't feel like a blind date gone wrong, yet for many operators, that's exactly what it becomes. 

Seth Rankin, with 20 years of experience at OpenTable and a passion for growing people and companies, pulls back the curtain on what truly matters when selecting restaurant technology.

The conversation dives deep into why most restaurants struggle with their tech partnerships. Seth explains that the disconnect often begins when technology companies focus on their features rather than understanding the restaurant's specific challenges. 

With the average restaurant juggling 15 different technology systems, operators need partners who ask the right questions: 

• What problem are you trying to solve? 
• How is this affecting your business? 
• What are your goals for the next 6-12 months?

Seth offers practical guidance on evaluating potential tech partners, emphasizing the importance of referrals, integration capabilities, and comprehensive support structures. 

As he humorously notes, "Nothing crashes on a Sunday at 9 PM—it's always on a Friday at 7 PM," highlighting why responsive support during critical service times is non-negotiable. Beyond reactive support, Seth outlines what proactive quarterly check-ins should look like, encouraging operators to come prepared with specific examples and feedback.

The conversation shifts to emerging technologies, with Seth providing insights on various platforms from POS systems to reservation tools and artificial intelligence applications. 

He makes a compelling case for embracing AI in appropriate contexts, comparing today's hesitation to the early resistance toward digital reservation systems. Just as those systems ultimately enhanced rather than replaced the maître d' role, today's AI tools can handle routine inquiries while freeing staff to deliver more meaningful hospitality.

Whether you're evaluating new technology or trying to get more from your existing systems, this episode offers actionable strategies for building tech partnerships that truly support your restaurant's success. Reach out to Seth directly at [email protected] for personalized guidance on navigating the complex world of hospitality technology.

Resources:

Seth Rankin

Open Table

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

What happens when food becomes more than sustenance—when it transforms into a vehicle for social change? 

In Denver's vibrant culinary landscape, two organizations have been quietly revolutionizing how we think about restaurants, community, and access for nearly two decades.

Kristen Rauch, Executive Director of Eat Denver, and Carrie Shores, owner of Same Cafe, join us to discuss their groundbreaking work and their upcoming collaboration: Savor the Season. 

Since 2006, both organizations have approached food justice from different angles—Eat Denver by supporting the independent restaurant community as they navigate challenges and opportunities, and Same Cafe by pioneering a pay-what-you-can model that ensures everyone has access to chef-driven, nutritious meals regardless of their financial situation.

The magic happens when these missions converge in Savor the Season, Denver's premier farm-to-table celebration featuring 24 restaurants including James Beard and Michelin Award winners. Over five spectacular nights at Rhino Art Park, guests will enjoy craft beverages and multi-course meals while supporting six nonprofit beneficiaries working in food justice and community advocacy. 

What makes this event truly special isn't just the extraordinary food—it's the spirit of collaboration and community that permeates every aspect. Chefs who rarely get to work together find themselves side by side in the kitchen, guests from all walks of life share communal tables, and the simple act of enjoying a meal becomes a powerful force for change. 

Through heartfelt stories and behind-the-scenes insights, Kristen and Carrie reveal how restaurants can be catalysts for creating more equitable, connected communities—one plate at a time.

Ready to experience this celebration with purpose? Grab your tickets at eatdenver.com/savor before they're gone, or visit Same Cafe at 2023 East Colfax Avenue to see firsthand how dignity doesn't have to come with a price tag.

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Imagine having the power to reclaim your time in the chaotic world of professional kitchens. 

That's exactly what Chef Adam Lamb offers in this illuminating conversation about his new book, "The Successful Chef: Time Strategies That Actually Work."

Chef Lamb doesn't just theorize about productivity—he delivers battle-tested strategies born from years in the trenches of high-pressure kitchens and his subsequent journey as a coach to culinary professionals. His approach centers around "the 1% way," the transformative power of small, consistent improvements that compound over time, creating sustainable change without the crash-and-burn cycle of dramatic overhauls.

The conversation dives deep into what Lamb calls "the narrow path"—eliminating distractions and protecting your attention in a world designed to fragment it. He shares vulnerable personal stories about missed family moments and hard-won lessons about presence, both in and out of the kitchen. Rather than chasing the myth of work-life balance, Lamb advocates for work-life harmony, acknowledging the seasonal nature of restaurant work and creating transparent communication around those realities.

What makes this episode particularly valuable is the practical, applicable nature of the advice. From creating proper systems for delegation to developing succession plans that protect both the business and its people, Chef Lamb outlines concrete steps that any culinary professional can implement immediately. His forthcoming work on communication strategies addresses another critical pain point in kitchen culture—how clarity in expectations and outcomes prevents most workplace problems before they begin.

Ready to stop being a slave to your schedule and start leading your time with intention? This conversation will give you the roadmap to make it happen. Subscribe now and check out Chef Adam Lamb's work at Chef Life Radio and Chef Life Coaching to continue your journey toward sustainable success in the culinary world.

Resources:

Adam Lamb

The Successful Chef: Time Strategies That Actually Work

Christin Marvin

The Independent Restaurant Framework

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Restaurant owners, are you struggling to maintain steady growth despite your marketing efforts? 

The answer might be simpler than you think. In this eye-opening episode, Ewan Thompson, Chief Performance Optimizer for Hospitality Benchmark Services, reveals the startling truth about guest retention that could be costing you six figures in revenue.

Did you know that returning restaurant guests spend 20% more per visit than first-timers and bring in 10-15% more people with them? Yet the hard data shows that 90-95% of restaurant guests never return after their first visit. This isn't just a statistic—it's a massive growth opportunity hiding in plain sight.

Ewan breaks down his proven guest retention playbook, explaining why five-star reviews and excellent food simply aren't enough anymore. "We've got to be emotionally connecting with our audience, and we've got to be doing it consistently," he explains, detailing his "emotional advantage" framework that transforms ordinary service into memorable hospitality through four key touchpoints: welcome, guide, personalize, and appreciate.

What makes this conversation particularly valuable is how it challenges conventional restaurant wisdom. Rather than pouring resources into costly guest acquisition or discounting (which Ewan warns creates "loyalty to the discount, not loyalty to your business"), he advocates for a systematic approach to retention that elevates every aspect of your operation. 

The most successful restaurants create genuine emotional connections and make it remarkably easy for guests to return.

Ready to stop leaving money on the table? Download Ewan's guest retention playbook and emotional advantage framework from the show notes and start transforming your approach to hospitality today. Your guests—and your bottom line—will thank you.

Resources:

Ewan Thompson

The Guest Retention Playbook – the exact framework we use with operators to drive 6 figure growth through guest retention   - Get your free copy of the Guest Retention Playbook

 The Emotional Advantage –   4 touchpoints to elevate your Order of Service with emotional intelligence - Download your free guide to deepen guest connections and drive loyalty.

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/

Are you struggling to balance technology and hospitality in your restaurant?

 You're not alone. This eye-opening speech from this year's EdTalks reveals how the right mindset toward restaurant technology can transform your operations without sacrificing the human touch that makes your establishment special.

Through the compelling story of Tim, a restaurant owner drowning in operational tasks and burning out while trying to preserve his legacy, we see the familiar struggle many operators face today. The industry has evolved dramatically from the days of binders and clipboards, yet many resist embracing technological solutions due to unfounded fears.

The game-changer comes with a simple mindset shift: view technology not as a burden but as your most reliable employee—one that never calls in sick, never gets tired, and continuously works behind the scenes to provide data for smarter decision-making. When implemented thoughtfully, tech doesn't replace hospitality but enhances it by freeing you to focus on what matters most.

Data removes the guesswork from restaurant operations, providing clarity on crucial questions about sales patterns, staffing needs, and profitability drivers. As demonstrated by the restaurant owner who discovered his scheduling was misaligned with actual business patterns, just 20 minutes of data analysis can reveal insights that transform operations and improve both team member and guest experiences.

When selecting technology, align it with your core values by asking three essential questions: Does it enhance the guest experience? Will it improve the employee experience? Will it make your restaurant more profitable? Involve your leadership team early to ensure buy-in and identify potential implementation challenges before they arise.

Ready to transform your restaurant's operations and reclaim your time? Start by identifying your biggest current challenge and exploring technology solutions that could address it. The restaurant industry isn't getting easier, but with the right tools and mindset, you can build a more efficient, profitable operation while protecting what makes hospitality special.

Resources:

What the full EdTalk speech here on YouTube

Christin Marvin

Grab Your Free Copy of Christin's New Book, Multi Unit Mastery: Simplify Operations, Maximize Profits and Lead with Confidence

P.S. Ready to take your restaurant to the next level? Here are 3 ways I can support you:

1. One-on-One Coaching - Work directly with me to tackle your biggest leadership challenges and scale your operations with confidence. Learn more at christinmarvin.com
2. Multi-Unit Mastery Book - Get the complete Independent Restaurant Framework that's helped countless owners build thriving multi-location brands. Grab your copy at https://www.IRFbook.com
3. Group Coaching & Leadership Workshops - Join other passionate restaurant leaders in transformative group sessions designed to elevate your entire team. Details at christinmarvin.com

Podcast Production: https://www.lconnorvoice.com/