When David McKillips stepped into Chuck E. Cheese in 2019, the brand was broken — outdated animatronics, declining guest experience, and over a billion dollars in debt. What followed was one of the most ambitious turnarounds in entertainment history.
In this episode, David shares how he led a full-scale transformation: remodeling hundreds of locations, redefining the brand's purpose, and repositioning Chuck E. Cheese as a global entertainment powerhouse. From launching new characters and digital content to expanding into retail, licensing, and international markets, the strategy was clear — fix the brand first, then build the empire.
If you're scaling a legacy brand, navigating a turnaround, or exploring omnichannel growth, this conversation is packed with insight, vision, and practical lessons.
🎙️ Hosted by Jeremy Brockbank | Retail War Games Podcast