Retention w/ Rahi

By Rahi Jain

Welcome to the 'Customer Retention Podcast' with Rahi. This podcast explores trends to grow your ecommerce store by maximizing customer lifetime value and customer retention.

Rahi helps ecommerce br... more

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about Retention w/ Rahi:

How many episodes does Retention w/ Rahi have?

The podcast currently has 31 episodes available.

Retention w/ Rahi episodes:

November 29, 2023Optimize Klaviyo Flows (Marketing Automations) In 4 Easy Steps | Generated $34M For Ecommerce Brands
Whether you're setting up a new system or looking to enhance your current one, we've got you covered. In this session, we dive deep into the Automation Optimization Framework.
Key Points:
Step 1: Prepare 2 Reports
i. Flow Report
ii. Flow Message Report
Step 2: Run Sanity Checks
Learn how to read any data or report with our guide.

Check for anomalies and ensure consistency in email volume across months.
Step 3: Compare Benchmarks
Explore overall automation benchmarks for open rates, click-through rates, unsubscribe rates, and spam rates.

Benchmark your Welcome Flow, Cart Abandonment Flow, and Browse Abandonment Flow against industry standards.
Optimization Strategies:
Optimize Opens: Learn how to improve open rates by checking subject lines and adjusting frequency.

Optimize Clicks: Enhance click rates by incorporating specific blocks into your emails.

Optimize Time Delays: Adjust time delays to maximize the performance of your email journey.
Step 4: Grow Your Automations
i. Grow Your Automations Vertically
Increase communication within a single flow based on revenue generated by the last email.
ii. Grow Your Automations Horizontally
Expand touchpoints to cover more aspects of the customer journey.

Optimize your email strategies with actionable insights. Watch now to supercharge your email automations and drive revenue!
...more
12min
November 16, 2023 Klaviyo vs Google Analytics - Making Sense of Attribution #ecommerce #emailmarketing #klaviyo
In this video, we delve into the intricate world of Klaviyo Attribution Models, with a focus on how it tracks conversions and the nuances that set it apart from Google Analytics. Here are the key points:How It Tracks Conversions:Klaviyo attributes conversions to an email or phone number if they have engaged with a message within a specified window and subsequently placed an order. Two critical factors come into play:Type of Interaction:WindowComplications:Navigating the attribution landscape in scenarios such as multiple emails seen and clicked or multi-channel interactions involves understanding the Last Touch principle and the impact of time windows. Klaviyo's attribution model is detailed, ensuring clarity in various engagement scenarios.GA vs Klaviyo:Comparing Klaviyo and Google Analytics, we observe that Klaviyo tends to report higher conversions. This is influenced by factors such as the difference in the analytical scope (GA being multi-channel), the impact of aggressive paid re-marketing ads on Klaviyo attribution, and the underlying mechanisms of tracking (Cookies in GA vs. actual email and phone numbers in Klaviyo).Key Differences:Klaviyo tracks on actual email and phone numbers, while GA relies on Cookies.Klaviyo tracks opens, whereas GA operates at the click level.Correctly setting up Klaviyo UTM parameters is crucial for accurate reporting.
...more
17min
November 14, 2023 Using Email or SMS for Customer Retention? Paid Ads Strategy To Improve Your Retention #ecommerce
Unlock the power of paid marketing to supercharge your retention strategy. In this comprehensive guide, we delve into aligning acquisition efforts with retention goals, ensuring a holistic approach to customer engagement.
Key Strategies:
Acquiring More Great Customers:
Utilize RFM segments to identify and target your most loyal customers. Learn how to create lookalike audiences to amplify your reach.
Upload ideal customer profiles to Google Similar or Facebook Lookalike Audiences.
Run targeted campaigns for repeat customers, addressing churn concerns.
Target Audiences: Customers with Good Reviews, VIP Customers, High-tier Loyalty Program Members.
Recapturing Lapsed Audiences:
Revive lost customers who haven't made a purchase in the last 180 days. Re-engage non-openers from emails and SMS.
Implement strategies for customers not responding across various communication channels.
Post-Purchase Journey:
Elevate post-purchase engagement with tailored ad campaigns, including tutorials, product guides, and complementary product recommendations.
Cross-sell related products through dynamic remarketing on Facebook and Adwords.
Engagement Strategies:
Promote loyalty programs, emphasizing exclusive benefits.
Highlight the convenience and benefits of subscription models, targeting lapsed subscription audiences.
Tailor retention campaigns for different RFM segments to address unique needs and preferences.
Email and Ad Integration:
Explore seamless integration with Klaviyo or ActiveCampaign, syncing lists or segments with Facebook for effective one-way communication.
...more
13min
November 11, 2023 Endowment Effect In Ecommerce: Understanding the Power of Ownership #ecommerce #psychology
In this insightful video, delve into the fascinating concept of the Endowment Effect and explore why people are more attached to things they own than those they don't. We'll dissect real-life examples, psychological theories, and strategies for leveraging the Endowment Effect, including its application in online shopping.
Research Experiment:
Discover the findings of a compelling research experiment, visually represented in the attached images.
Reasons For Endowment Effect:
Unpack the psychological underpinnings of the Endowment Effect, including loss aversion, status quo bias, and the psychological law of inertia. Explore theories like the Reference Price Theory, Motivated Taste Change Theory, and the Investment Of Time and Effort.
Real Life Examples:
Explore instances of the Endowment Effect in everyday scenarios, such as holding onto stocks due to emotional attachments, valuing owned real estate higher than market price, and how founders often overvalue their companies compared to investors.
Applying Endowment Effect in Online Shopping:
Learn strategic ways to apply the Endowment Effect in online commerce, from adding coupons with expiration messaging to employing free trials and virtual try-ons. Real-life examples from Amazon Prime and Warby Parker highlight effective implementation.
Offline Strategies:
Discover how offline giants like Apple utilize the Endowment Effect in their showrooms, allowing visitors unrestricted time with products.
Reference:
Reflect on Aristotle's timeless wisdom, "For most things are differently valued by those who have them and by those who wish to get them: what belongs to us, and what we give away, always seems very precious to us."
Get ready for a deep dive into the psychology of ownership and how it influences our choices and perceptions.
...more
11min
November 10, 2023 Unlock The FUTURE: Ecommerce Predictive Flow & Predictive Analytics! #klaviyo #customerretention #ai
Ever wondered when your customer will make their next purchase?
Predicting customer behavior is a challenging task, and in this video, we dive deep into the world of predictive analytics to solve this mystery.
From understanding the customer lifetime value to implementing predictive segmentation and communication strategies, we unravel the power of AI and complex mathematical formulas.
Discover how tools like Klaviyo can provide insights that go beyond short-term gains, focusing on long-term customer relationships and maximizing revenue. Don't miss out on the game-changing strategies that will elevate your marketing game to new heights!
...more
12min
November 09, 2023 Ecommerce Customer Retention 101: Make Your 1% Feel Special #ecommerce #customerretention
We're going to discuss a powerful strategy to make the 1% of your audience feel truly special and enhance your brand's retention. Whether you have a small or large audience, focusing on your most loyal customers can have a significant impact on your business.
First, identify that 1% of your audience who are your most valuable customers. Even if you have just 100 customers in total, there's likely one customer who stands out as the most loyal and engaged with your brand.
Now, here's what you can do to make them feel appreciated and valued:
Let them know they have been seen: Acknowledge their loyalty and engagement with your brand. This can be as simple as a personalized message or comment.
Let them know they have been heard: Send them a voice note to show that you're genuinely listening to their feedback and ideas.
Let them know they matter: Take the extra step of sending a handwritten note to express your gratitude for their loyalty. Handwritten notes have a personal touch that can leave a lasting impression.
To implement these strategies effectively, consider the following actions:
Send handwritten notes to your top customers.
Create a community around your product where loyal customers can connect and share their experiences.
Prioritize support, response times, and a dedicated contact center for your most loyal customers.
Conduct surveys and customer interviews to gain insights into their needs and preferences.
Offer special discounts or rewards to show your appreciation.
Additionally, you can involve your loyal customers in your brand's community, organize custom events, and show gratitude through various gestures.
By implementing these tactics, you can create a strong bond with your most loyal customers, increase brand loyalty, and drive business growth.
...more
11min
November 08, 2023 45%+ Open Rates! 4 Quick Tips for Creating Irresistible Ecommerce Subject Lines
Five essential tips to craft jaw-dropping subject lines that will skyrocket your email campaign's open rates.
With practical advice and real-life examples, you'll learn how to create subject lines that captivate your audience. From using hooks to adding emojis and personalization, Rahi breaks down the art of email subject lines step by step. Boost your email marketing game and watch your open rates soar. Don't miss this video if you want to connect with your subscribers and make your emails impossible to resist!
🔗 Check out Rahi's blog post for more email marketing insights: https://retainup.co/ecommerce-email-subject-line
🕒 Timestamps:
00:00 Introduction
00:39 Tip 1: Get Your Hook Right
03:06 Tip 2: Keep It Short & Crisp
03:48 Tip 3: Use Emojis and numbers
05:01 Tip 4: Get Personal
07:00 Additional Tips
...more
8min
October 27, 2023 LTV to CAC ratio: Why it's important & how to calculate it | Shopify Store
We'll walk you through the essential steps to calculate the crucial LTV/CAC ratio - Lifetime Value to Customer Cost of Acquisition. Understanding this ratio is vital for making informed business decisions and ensuring the long-term profitability of your ventures.
Here's what you'll learn in this video:
What is LTV/CAC Ratio?: We'll explain the concept of Lifetime Value (LTV) and Customer Cost of Acquisition (CAC) and why this ratio is so important for your business.
LTV Calculation: We'll break down how to calculate the Lifetime Value of a customer. This involves examining the revenue a customer generates over their entire relationship with your business.
CAC Calculation: You'll discover how to calculate the Customer Cost of Acquisition, which is the cost associated with acquiring a new customer.
Interpreting the Ratio: Once you have both LTV and CAC, we'll guide you on how to interpret the ratio and what different values might mean for your business.
Why It Matters: We'll discuss why this ratio is a key performance indicator for startups, established businesses, and investors.
By the end of this video, you'll have a clear understanding of LTV/CAC ratio and how to use it to optimize your business strategy. Don't miss out on this valuable insight! Be sure to like, subscribe, and hit the notification bell to stay updated with more insightful content.
...more
13min
October 17, 2023 How To Create Converting Ecommerce Email Marketing Calendar | FREE TEMPLATE
👉 Download the Free Calendar - https://docs.google.com/spreadsheets/d/1fEzg2dxy3TgIK69K0eFS7VzSBzHniq4PSJnbqanEDIM/edit?usp=sharing
In this video, we'll address the most common questions and challenges people face when planning their email marketing campaigns: 00:00
- How often should I send emails?
- What content should I include in my emails?
- How can I generate creative campaign ideas?
- When is the best time to send emails?
- Our goal is to simplify the process of building your email marketing content calendar.
So, let's get started!
Step 1: Determining Your Campaign Frequency 1:05
To figure out how often you should send your email campaigns, you need to consider several key factors:
Setting Your Goals: Determine your objectives, whether it's boosting sales, increasing brand awareness, or engaging customers. Your goals will shape your content strategy.
Product Range or Niche: Tailor your campaigns to your product range and niche. For seasonal products, adjust your promotions accordingly.
List Size: The size of your subscriber list plays a crucial role in determining your campaign frequency. We provide guidelines for different list sizes.
Performance Data: Keep an eye on campaign performance and adjust your frequency based on the results.
Step 2: Crafting Content Themes and Types 4:20
The second step involves planning your content themes and types. It's essential to select topics and content styles that align with your goals and audience. Be flexible to adapt based on real-time events and trends.
Step 3: Generating Campaign Ideas 8:19
In the third step, you'll learn how to come up with engaging campaign ideas. Explore your past campaigns, look for upcoming promotional dates, and use resources like social media and blogs for inspiration.
Step 4: Mapping Out Your Calendar (Scheduling & Frequency) 10:59
Now, it's time to create your content calendar. Identify key dates, holidays, and relevant events for your e-commerce business. Schedule your emails and determine their frequency to maintain a consistent and engaging communication with your subscribers.
Tips: 14:17
To make your email marketing calendar process smoother, consider these tips:
Use color coding to differentiate email types.
Set reminders for important dates.
Regularly review and adjust your calendar based on performance data.
Continuously monitor campaign performance, focusing on open rates, click-through rates, and conversions.
Stay agile and responsive to market trends by making mid-month calendar adjustments.
Remember, creating your email marketing content calendar is just the beginning. Regularly review, adapt, and refine it to ensure it remains effective.
If you found this video helpful, please give it a like, share it with others, and subscribe to our channel for more valuable content. You can also download our email marketing campaign calendar template from the description box below.
Thank you for watching, and let's make your email marketing campaigns a success!
...more
15min
October 15, 2023 Get Started with Klaviyo: Easy Account Warm-up Guide and Best Practices
Automation Guide Link - https://retainup.co/ecommerce-email-automation-guide/

🔥 Ready to make the most of your new Klaviyo account? In this video, we've got you covered! Whether you're moving from another email platform or just starting out, the Klaviyo account warm-up process is a crucial step for ensuring your emails hit the inbox, not the spam folder. Join us as we walk you through the essential steps and best practices for a seamless transition.
Video Sections:
1. Intro:
Are you transitioning to Klaviyo with a substantial subscriber list? Learn why account warm-up is a must to avoid those dreaded spam filters.
Meet Rahi, an email marketing expert with a proven track record. Get to know what to expect in this informative video.
2. Account Setup:
Discover the three essential components to set up your Klaviyo account correctly.
Setting up a Custom Domain Provider
Organizational Information for CAN SPAM compliance
Master List setup
3. Initial List Import:
Learn how to import your email list into Klaviyo, whether it's from your e-commerce platform or manually. We'll also cover list settings for successful import.
4. Your Secret Weapon: Automations:
Uncover the power of automations in Klaviyo's warm-up process, and why they are a game-changer for your email campaigns.
You might not need warmup:
Find out if you're exempt from the warm-up process based on your subscriber count and existing automations.
5. Campaigns:
Dive into strategies for campaigns, including audience segmentation and batch sending to ensure a successful warm-up.
6. 3 Advance Tips :
Rahi shares three expert tips to help you navigate the warm-up process smoothly.
If you find this video helpful, don't forget to like and subscribe for more valuable content on email marketing.
Got questions or need assistance with your Klaviyo warm-up? Feel free to comment below, and we'll be here to guide you. Your email marketing success starts now!
...more
10min

FAQs about Retention w/ Rahi:

How many episodes does Retention w/ Rahi have?

The podcast currently has 31 episodes available.