You will not want to miss this conversation, trust me.

Rachel Maron and Sabino Marquez discussed their work on operationalizing trust and the importance of trust in business. Rachel, co-founder and CEO of Trust Value Management, emphasized the need for trust to be measurable and scalable. Sabino, Chief Innovation Officer of Trustable, introduced the Trust Coherence Algorithm, which he invented, which models trustworthiness as a predictive financial asset. They highlighted the emotional supply chain, the impact of trust on UX, and the importance of trust in customer relationships. We also discussed the role of trust in attracting top talent, reducing churn, and the long-term benefits of maintaining trust.

If you enjoy these conversations with Industry leaders and Super ICs, support the podcast by becoming a sponsor, learn more, and get involved: Contact Cathi Bosco

In this episode, I’m joined by Joshua Marowitz, Staff Product Designer at OneSignal, to unpack key takeaways from Figma’s Config 2025. We dive into quality and craft in human-centric design, and how AI is shaking up the design world, sparking excitement and unease across teams.

We also explore today’s biggest challenges in design and product development, and highlight standout moments from the conference, including John Lepore’s vision for designing optimistic futures and Keegan McNamara’s bold take on the “maximalist theory of minimalism.” It’s a rich conversation full of insight and inspiration, don’t miss it.

If you enjoy these conversations with Super ICs, support the podcast by becoming a sponsor, learn more and get involved: Contact Cathi Bosco

WPCampus is launching a major research initiative, “The State of WordPress in Higher Education,” in partnership with Human Made. Join the conversation to explore the current landscape of WordPress in higher ed, uncover key challenges and opportunities, and gain insights into how web teams are shaping the digital future of academia.

Rachel Cherry founded WPCampus in 2015 and has spent most of her career in higher education. The survey aims to gather insights on how people use WordPress in higher education today, and we hope listeners will take the time to fill it out to help the community.

The UX/AI Coop is a response to the rapid introduction of AI into the world of User Experience. It is similar to the UXPA or IXDA, but with the major difference being an invitation for developers, data scientists, and product managers to create a larger community. It’s a true cooperative in that we need everyone to contribute to form an open-source marketplace.

The UX/AI Cooperative being launched by Kevin Schumacher, Jonathan Kempf, and a few others who share the same vision and understand the same world need.

“Over the last couple of years there’s been a universal shift happening in the world of design, and most UX practitioners were too busy building prototypes and design systems in Figma to realize it was bleeding into our world. 

There’s a lot of work to do to build a non-profit organization, but we already have many people interested in helping build our initial infrastructure.” – Co-founder, Kevin Schumacher

AI is just raw power and potential right now, but that potentials too tempting and too enabling, because it lacks any real control or rules. From our community comes the only practitioners of a craft that focuses entirely on how technology affects human beings, and keeps their humanity sacrosanct.  Being sensitive to human empathy couldn’t possibly be more important than it is at this moment. It’s a moment of reckoning for us. – UX/UI Cooperative

NOTE: As the podcast grows, I’m also looking for sponsors who believe in thoughtful design, emerging tech, and meaningful conversations. If that sounds like you or your brand, let’s talk!

Available on YouTube: https://www.youtube.com/watch?v=VTqZm2t3hok

We are discussing the evolving landscape of AI in UX research, emphasizing the importance of adapting to new tools and methodologies. John Whalen, PhD, is propelling professionals and businesses into the future through the potential of AI to streamline research processes, reducing a seven-week study to seven days.

We share insights from his course, which covered prompt engineering, AI-moderated interviews, and Agents (synthetic users). He notes the skepticism among researchers but stressed the benefits of AI in scaling and cost-saving. John also addresses ethical considerations and the need for researchers to embrace AI while maintaining a real human connection. We are excited about the potential for multi-agent systems and discuss the importance of security in AI tools.

John’s courses empower professionals and businesses to:

As the podcast grows, I’m also on the lookout for sponsors who believe in thoughtful design, emerging tech, and meaningful conversations. If that sounds like you or your brand, let’s talk!

In this quick (and slightly selfish) update, I’m excited to share that I’ll be publishing episodes more frequently. I’m also announcing some amazing upcoming guests, you won’t want to miss what they have to share.

As the podcast grows, I’m also on the lookout for sponsors who believe in thoughtful design, emerging tech, and meaningful conversations. If that sounds like you or your brand, let’s talk!

Jeremy Miller is a well-respected veteran Design leader many know from the popular podcast “Beyond UX Design”. He is continuously empowering UX professionals with the soft skills that make them more effective. In this episode we are discussing his book Beyond UX Design – Master Your Craft Beyond Pixels & Prototypes.

Jeremy’s impact on individuals, organizations, and field of UX more broadly is increasingly impactful. He continues to inspire and educate through his podcast, consultancy work, and mentorship. This book is essential for all UX designers because, like Jeremy says, “you can’t build great software without great relationships.” In each chapter, experts also shared meaningful, real-world perspectives and valuable insights.

Gift this book to every member of your team and join the conversation we recorded about the book.

Join my conversation with web accessibility leader Natalie MacLees! Natalie has been working in web development and digital accessibility, for over 20 years. She is the co-founder and COO of a small software company NSquared focused on building accessible, user-friendly tools for small businesses. 

Throughout her career, she has remained a passionate advocate for accessibility and has made it her mission to train developers and designers to incorporate accessibility practices into their work.

You should know that with Natalie’s resources at AAArdvark for Accessibility, teams get a full accessibility platform that helps make auditing easier and faster while still maintaining high-quality work. AAArdvark does not offer a misleading quick-fix overlay, but rather offers tools for designers, developers, and accessibility professionals to quickly and easily identify, track, and fix accessibility issues on websites.

In this episode, we continue a critical conversation about the challenges we face together on computer science, ethics, and unintentional consequences with emerging technologies that lack defined purpose and regulations.

Morten Rand-Hendriksen has published countless valuable courses on LinkedIn Learning reaching hundreds of thousands of viewers from all over the world. He also contributes to the web community as a public speaker, author, educator, developer, and design philosopher.

I am talking with Jessica Ivins about strengthening stakeholder relationships via UX research operations in this episode. Jessica is the Lead UX Researcher at The Predictive Index, overseeing research and research operations. She plans, conducts, and synthesizes strategic UX research projects that provide critical insights for organizational stakeholders. We’ve got some actionable professional strategies and resources to share too.

Thanks to Vitaly Friedman for the following useful links: