In this episode, Steven Jarvis, CPA, is joined by communication expert Chris Fenning to discuss how financial professionals can communicate complex topics in a way that clients can understand, trust, and act on. They explore why expert language and industry jargon can create confusion, even when advisors have the best intentions, and how small changes in communication can make a significant impact. Steven and Chris discuss how to recognize when a client may not fully understand a conversation, the importance of using relatable explanations and analogies, and how to simplify information without losing its value. They also share practical strategies advisors can use to prepare for client conversations, practice their explanations, and build stronger communication skills that improve the client experience.
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