Customer success can often feel like an ambiguous and unquantifiable concept, yet maintaining your performance in this area is essential for scaling your business. In this episode from our archives, former Senior Director of Customer Support Kaitlin Pettersen chats to Gainsight CEO Nick Mehta about solving the CS equation.

Read a full transcript here: https://www.intercom.com/blog/podcasts/customer-success-nick-mehta-gainsight/

This episode was originally published on 10/12/20

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