The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Rewind: Square's Rohini Pandhi on spotting and solving customer problems

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Rohini Pandhi has been a product manager at early-stage startups all the way up to publicly traded companies. Now a Product Lead at Square, Rohini sat down with Intercom Senior Director of Product Management Michelle Fitzpatrick in this archive episode from 2018 to share her tips for staying close to customers, parsing feedback and prioritization at scale.

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The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomBy Intercom
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