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Unresolved workplace conflict wastes time, increases stress, and negatively affects business outcomes. But, Marlene Chism writes, conflict isn’t the problem—mismanagement is. The author, advisor, speaker, coach, and CEO of Marlene Chism Consulting’s new book From Conflict to Courage: How to Stop Avoiding and Start Leading  details how the “three A’s”—aggression, avoidance, and appeasing—are common yet destructive ways humans avoid the emotions triggered by conflict.  

Chism’s book provides exercises, examples, and expert guidance to foster “conflict capacity,” stop workplace drama, and deal fearlessly with difficult issues head-on. Her techniques show leaders how to increase leadership clarity, identify obstacles, and reduce resistance to conflict.  

When leaders see conflict as a teacher, courageously face it, and continually work on transforming themselves, Chism says, they can get the resolution they are seeking and can change minds.

About Marlene 

From Conflict to Courage is Marlene Chism’s fourth leadership book; see her other works here.

She is a seasoned speaker, thought partner, advisor, coach, author, and widely recognized as the leading US authority on stopping workplace drama. She is CEO of Marlene Chism Consulting, which offers a comprehensive suite of consulting services to businesses and leaders. Marlene has a bachelor's degree in communications from Drury University, and a master’s in human resources development from Webster University.  She is an advanced practitioner in Narrative coaching. See her business page here, LinkedIn here, Twitter here, and YouTube channel here.

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