After graduating in 2012, Gareth Edwards spent the first 5 years of his dental career by treating patients in Middleton, North Manchester. He then embarked on an 18-month journey through Asia and South America, dedicating time not only to traveling but also to reading a diverse range of books.

In 2019, Gareth returned to Bournemouth, his hometown, and formed a partnership with Zak Kara. Sharing similar philosophies about dentistry and business, they initially took over a three-surgery practice. However, they quickly outgrew it and moved into a larger, purpose-built clinic, giving birth to Smile Stories. Their philosophy was centered around creating an experience "nothing like your old dentist."

Gareth generously shares here the secrets that make Smile Stories a success.

In this podcast, you'll discover:

• How Smile Stories has become a unique dental practice by fostering lifelong patient relationships, incorporating innovative design, and utilising comprehensive digital dentistry. You'll also learn about their ideal client;

• Their inspiration from outside the dental field and various examples of where they gain this insight;

• The creation of a work environment where team members are eager to come to work, engaging every team member in each stage of the patient journey with their "Triangle formula";

• Gareth and Zak's calculated approach to risk, enabling rapid growth and expansion;

• Their strategies for marketing, enhancing patient experiences, and cultivating a strong team culture that resulted in 571 five-star Google reviews. You'll learn their "Peak End Rule", identifying the optimal time and method for requesting reviews.

• Examples of how they surprise and delight patients, including team celebrations at the end of treatments;

• Personalised marketing approaches for each new patient, sending tailored marketing messages that cater to the individual needs and desires of the patient.

And much more!