Reds executive Karen Forgus joins That's So Cincinnati to talk about her journey from working outside of sports to creating one of the strongest brands in Major League Baseball. 

Karen is a big reason why the Reds are so fan-friendly, and she talks about adopting customer-service best practices from Disney. She also discusses sharing the market with FC Cincinnati, and whether that presents any challenges for the Reds. 

The Cincinnati native gives us a preview of new promotions and ballpark features in 2019, including a unique idea for Yasiel Puig's bobblehead.

In the opening segment, hosts Paul Dehner Jr. and Jason Williams discuss Congressman Steve Chabot's new approach to town hall meetings and look ahead to the biggest local race in 2020.

And of course, we have the That's So Cincinnati Moment of the Week that you won't want to miss.