Lisa Bainham trained to be a dental nurse at North Staffordshire Hospital and qualified in 1994. Originally working in an Orthodontic practice, she then developed an interest in practice management and came to join Steve Lomas, as the Practice manager from when the practice opened in 1998 as a squat practice. Twenty years later she still is Pm of the same practice.

Lisa is involved in many aspects of the practice, including, marketing, Health & Safety, quality standards, accounting and ensuring the practice runs smoothly and efficiently, and essentially relieving the dentist of some responsibility. Lisa is extremely proud of The Old Surgery brand and the dedicated team of staff that delivers the excellent customer service, the patients deserve, and have become accustomed to.

Lisa has an incredible passion for Practice Management and it was no surprise that she was awarded Practice Manager of the Year 2015 by The Association of Dental Administrators and Managers and was very proud to also win Practice Manager of the year 2016 at the prestigious Dental Awards.

Lisa has gained a wealth of knowledge and experience over her last 18 years as a practice manager and is now supporting other practice managers in her role as President of The Association of Administrators and Managers, who have over 600 members throughout the UK.

In this interview, she will share key skills on what it takes to become an outstanding Practice Manager, the importance of having essential business skills and what it takes to be a successful Practice Manager in today's marketplace.

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• Chris Barrow
• Ashley Latter