Higher ed was never designed around students. But Dr. Bridget Burns is determined to disrupt that. In this episode of An Educated Guest, Todd Zipper, EVP and GM of Wiley University Services and Talent Development, welcomes Dr. Bridget Burns, Founder and CEO of the University Innovation Alliance (UIA). Together, they explore how empathy, design thinking, accessible data, trusting each other to fail, and the UIA’s six policy areas have innovated scalable solutions for student success. Key Takeaways: • Why tools like predictive analytics and proactive advising are fundamental to diagnosing students’ problems and providing immediate support • How chatbots can resolve students’ issues and help staff be more effective • Why career services need to become part of every classroom experience • How $1000 grants have ensured students graduate on time • How creating the social safety to fail is key to innovation Guest BioDr. Bridget Burns is the founder and CEO of University Innovation Alliance, a multi-campus laboratory for student success innovation that helps university leaders implement scalable solutions to increase the number and diversity of college graduates.In 2020, Bridget was recognized by Diverse Issues as one of "35 Leading Women in Higher Education" and named one of the “16 Most Innovative People in Higher Education” by Washington Monthly magazine. In addition, her work has been highlighted in national outlets like The New York Times, Fast Company, and 60 Minutes. She was also featured in the documentary “Unlikely." Bridget received her bachelor’s degree in Political Science and master’s degree in Public Policy from Oregon State University and her Doctorate in Higher Education, Leadership & Policy from Vanderbilt University.