Chances are, you'll have to arrange a funeral at least once. When a loved one dies, and suddenly it falls to you to organise things, where do you even start?

It's time to learn all the things most funeral directors don't want you to know. Like: is it gauche to ask how much something costs at a funeral parlour?

Jan Fran visits family funeral director Carly to learn about cardboard coffins and meaningful DIY funerals, and is like, totally, completely cool when she sees a real-life deceased person in the process.

Saimi Jeong from Choice talks us through the funeral industrial complex and how to navigate it.

We also learn what the etiquette is when you have grandma cremated and, ahem, forget to collect her ashes for several years.