How is the SAP consultant skill set changing? Do companies really want "SAP Business Process Expert" skills or is it a top-down invention? And why are "soft skills" becoming more important to SAP professionals? And what does "soft skills" mean anyway? To get to the bottom of these topics, Jon talks with Guy Couillard, President of OTA. During this 40 minute podcast, learn why Jon thinks OTA is one of the best kept secrets in the SAP consulting space. Hear Jon and Guy talk about what customers are looking for from SAP consultants, how they fall short, and find out what to do about it.