In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions.Wolsey shares valuable insights into how GardaWorld:

Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld

Executive CXO conversations on leadership, AI, and the digital economy with the world's top business innovators. Hosted by well-known Industry Analyst Michael Krigsman.Subscribe: www.cxotalk.com/subscribeYouTube: www.youtube.com/channel/UCGeqHuR3eUU5tnmgjkqZazwLinkedIn: linkedin.com/company/cxotalkTwitter: twitter.com/cxotalk

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Join this discussion with Parag Parekh, Chief Digital Officer of IKEA Retail, as he shares the fascinating story of IKEA's digital transformation on CXOTalk episode 835. Learn how this iconic furniture retailer embraced an omnichannel approach, balancing digital innovation with core brand values. Discover how IKEA navigated complex challenges in supply chain, product design, and company culture to meet the evolving needs of its customers. #DigitalTransformation #RetailInnovation #CXOtalk #FutureOfRetail Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/designing-the-future-ikeas-digital-transformation-journey Subscribe: newsletter.cxotalk.com 

Designing the Future: IKEA's Digital Transformation Journey

In episode 833 of CXOTalk, we discuss ethical and regulatory challenges of artificial intelligence with Lord Tim Clement-Jones, a member of the UK House of Lords and a spokesperson for science, innovation, and technology in the UK Parliament. Lord Clement-Jones shares his expert insights on how governments and organizations can navigate the complexities of AI to ensure it serves the common good without stifling innovation.Throughout the discussion, Lord Clement-Jones emphasizes the importance of establishing a regulatory framework that promotes public trust and business confidence in AI technologies, while mitigating potential risks and harms. He addresses the need for transparency, accountability, and the incorporation of ethical principles into AI development and deployment. This episode explores how to balance innovation with ethical considerations within the rapidly evolving AI landscape.#AIethics #TechnologyRegulation #DigitalInclusion #Cxotalk #ArtificialIntelligence #PublicTrust #AIRegulation #TechPolicy #Innovation #EthicalAI

Navigating AI Ethics: Confronting Bias, Black Boxes, and Blind Spots

Join CXOTalk episode 836, for a deep dive into the world of NASCAR with Matthew Cochran, Director of IT at Hendrick Motorsports. Discover how Hendrick Motorsports leverages the power of the Island Enterprise Browser to enhance security and productivity across their operations.Matthew Cochran shares insights on the critical role of IT in racing, highlighting how advanced technology and data management are integral to winning championships. Whether you're a tech enthusiast, a NASCAR fan, or interested in enterprise security, this episode offers valuable insights into the intersection of sports and technology.Read the transcript here: https://www.cxotalk.com/episode/securing-the-last-mile-with-an-enterprise-browser-nascar-team-hendrick-motorsports#CXOTalk #NASCAR #Technology #EnterpriseSecurity #DataAnalytics #MachineLearning #HendrickMotorsports #EntperiseBrowser

Securing the Last Mile with an Enterprise Browser: NASCAR Team Hendrick Motorsports

In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively.Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of scaling, which involve security, bias, data privacy, governance, and cost optimization. He also introduces IBM Consulting Advantage, a platform designed to equip consultants with AI tools and resources while ensuring responsible and ethical implementation.#OperationalizeAI #ibm #futureofwork #genai #cxotalk #aibusines #professionalservices *Stay Connected:*

AI Playbook for Business Results: Insights from IBM Consulting

Join this conversation with Mike Capone, CEO of Qlik, exploring the importance of the AI value chain and data value chain in building successful AI strategies.Key Takeaways:

Scaling Customer Experience and Operational Excellence: Lessons from Zoho and GardaWorld

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