Scaling UP! H2O

085 The One with the Business Operating System

Episode 85: Show Notes

OK Scaling UP! Nation! You know that I love business. And I love helping people in business even more. If there is a common denominator with almost every business I help, it is that they are trained to be water treaters, but not to be business owners or managers.

Here I go again, more on EOS, The Entrepreneural Operating System. EOS has helped me and my company more than any other system or book. Today, we cannot imagine working without it. I also use EOS as a tool to help other companies I work with. And... They love it as much as I do. Join me as I interview Mike Paton of EOS Worldwide. We talk about how to solve most of the problems we all have in business. So, if you own a business or work for a business, get ready to learn about one of the best tools for any business.

FREE TOOL: EOS Delegate and Elevate

More about Mike Paton:

Mike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back - as an award-winning speaker, best-selling author, Certified EOS Implementer™, and as the Visionary for EOS Worldwide.

Paton discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Paton instantly recognized the power of this simple, holistic "way of operating" a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses.

Since then, Paton has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Paton wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of Visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers™ around the globe - each passionate about helping entrepreneurs run better businesses and live better lives.

Key Points From This Episode:

• Entrepreneurial Operating System (EOS) [0:00:46]
• Book Recommendation [0:01:22]
• How to take advantage of EOS [0:05:04]
• What is EOS? [0:08:05]
• Lessons Learned [0:09:42]
• EOS Creed [0:10:16]
• Common frustrations and challenges [0:10:39]
• EOS activities [0:14:33]
• Why is it called an Operating system? [0:22:20]
• EOS Series books [0:28:16]
• FREE tools [0:33:39]
• Learning more about EOS [0:36:22]
• And a lot more!

Tweetables:

"Lesson #1: If the people in-charge don't want to run their business this way, it will not work!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

"Don't lose sight of your vision and your passion." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

"Make sure to surround yourself with great people who are good at and have passion that your business needs." @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

"Trust the process!" @MikePaton @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

"I urge you to try something new so you can get better results." @traceblackmore @MikePaton #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

"Folks! We are almost 10K Subscribers and we're in 57 countries. And the only way that is happening is because you. The Scaling UP! Nation are out there!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #Theonewiththebusinessoperatingsystem #EntrepreneurialOperatingSystem

Links Mentioned on this episode:

Mike Paton on LinkedIn

The Entrepreneurial Operating System

Mike Paton Email

Books Mentioned

The Son: Philipp Meyer

Essentialism: The Disciplined Pursuit of Less

Learning How to Avoid THE GAP

Unique Ability

Good to Great

The Energy Bus

EOS Series books

Traction: Get a Grip on Your Business

Rocket Fuel: The One Essential Combination

Get a Grip: An Entrepreneurial Fable

How to Be a Great Boss

What the Heck is EOS?

Shows Mentioned

Ep 22: The One with Tim Fulton

084 Pinks and Blues: pH

Episode 84: Show Notes

Everybody uses pH but very few truly understand what it is. Moreover, the people that are brave enough to ask, "What is pH?" hardly ever get an answer that is helpful.

No promises, but I am going to do my best to explain pH in a way that is not only helpful but useful.

Requirement: You must visualize what I am saying during the podcast.

Please enjoy my explanation of pH.

Key Points From This Episode:

• Show Ideas [0:01:16]
• Why behind the Q's [0:02:12]
• Explaining pH [0:03:07]
• Visualizing pH [0:05:19]
• Pressing pH on your meter [0:11:02]
• And a lot more!

Tweetables:

"One of the 5 ingredients of scale is pH." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

"As we increase the pH, the more susceptible to scaling we become. As we reduce pH, the more susceptible dissolving scale the water become." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesph #understandingphbetter

083 The One About Water Management Plans

Episode 83: Show Notes

Water Management Plan, Oh My!

Many wonder about what they are, do they need them and how to educate their customers on them.

Today we have one of the industry's leading experts to help answer all of these questions and more. Join me as I talk with Matt Frejie of HC Info.

Claim your discount now - Code: scalingup5

More about Matt Freije:

Matt Freije is the founder and CEO of hcinfo.com and the content director for LAMPS, its cloud-based application used by thousands of building engineers, water treatment professionals, and health officials for Legionella water management plans, analytics, and training.

Download your CDC ToolKit

Download your Legionnaires' info

Key Points From This Episode:

• Most incredible substance on earth [0:01:54]
• Introduction on Legionella [0:00:49]
• Myths on Water Management Program [0:01:15]
• Legionella Prevention [0:01:59]
• What is Legionella? [0:03:57]
• Cooling Towers [0:05:59]
• ASHRAE 188 [0:07:10]
• Site Survey Training [0:13:02]
• Common Mistake during the survey process [0:25:14]
• Tips from Matt Freije [0:36:18]
• And a lot more!

Tweetables:

"Know what you need to know, know who you need to partner with. What you want to do and what you don't want to do. It's not always the same perfect company." @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

"Don't compromise and just enjoy the training work!" @mattfreije @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

"Learn more on what you don't know." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

"Don't be afraid to take a professional with you. And learn from that professional and make sure you're doing the right things in the right ways." @traceblackmore @mattfreij #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutWaterManagementPlans

Links Mentioned on this episode:

Matt Freije on LinkedIn

Matt Freije Company Website

Legionellosis Video

EP9: The L Word

082 Pinks and Blues: Calibration

Episode 82: Show Notes

I know you know the feeling. You just got a delivery and it's your brand-new pH meter you ordered from your favorite supplier. You open the box, experience that new meter smell and can wait to start using it. In fact, most of us are so excited, we never even open the operations manual.

On today's episode we are going to talk about all the different probes and sensors we have on our meters and controllers. Specifically, how to calibrate them. The truth is that most probes are dying as soon as they come off the manufacturing floor. As a water treater we rely on the tools we use to be accurate so we can make changes based on the right information.

Sit back, relax and learn about all things calibration. Oh, and maybe read that manual to help to.

Key Points From This Episode:

• Proper way to calibrate [0:00:52]
• Different Probes [0:01:25]
• How to Properly Calibrate Probes [0:02:37]
• Cleaning your meter [0:06:24]
• Standard Conductivity Probes [0:09:12]
• High Conductivity [0:11:40]
• Different types of standard [0:12:08]
• pH Standards [0:14:06]
• Controllers [0:19:01]
• Handling Probes [0:19:54]
• Importance of Original Equipment Manual [0:20:43]
• Failing probe back to life [0:21:08]
• And much more!

Tweetables:

"9 times out of 10 - When people have probes that aren't holding consistently, their battery hasn't been replaced like it should." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

"If you keep your equipment clean, you will get so much better results from that equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

"You are only as good as the equipment you are using. And your equipment is only as good as the person that is using that piece of equipment." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluescalibration #calibrationandprobes

081 The One about Pure Water for the World

Episode 81: Show Notes

Speaking for myself, days can go by without me thinking about where my water comes from. I turn on the faucet and crystal-clear water comes out. It is there when I need it. Our water is clean and free from pathogens. However, it is not like this all over the world. In fact, more places don't have good drinking water than places that do.

As an industrial water treater, our job starts and ends with water. Without water we would all be in another career. I've always wanted to try retail...

Because we are industrial water treaters, we have an enormous opportunity to not only save water, but educate others about water. Join me as I interview Carolyn Mueb of Pure Water for the World. PWW, was introduced to me by The Association of Water Technologies (AWT.) To be perfectly honest, I thought it was a strange partnership. However, after taking the time to find out more, I can see where there are synergies between the 2 organizations. It is my belief that you will also change your mind on not only how you think about water but how so many do not have the same access to it.

More about Carolyn Meub:

Carolyn has been serving as the Executive Director of Pure Water for the World, Inc. since 2003. Under her guidance, Pure Water for the World has transformed from a Rotary Club project into an impactful, international humanitarian non-governmental organization. Prior to leading PWW, Carolyn had a successful career in public relations, special events and organizational management, including projects in political campaigns and fundraising. Carolyn is active in Rotary International, and, in 2012, she was recognized by the White House as one of ten US Rotarians to receive the distinguished Champion of Change award for her dedication to improving lives. Additional leadership in Rotary includes: Executive Committee of the Water and Sanitation Rotary Action Committee (2007-10); Chair of the first Water Summit at the Rotary International Convention in Los Angeles (2008); District Governor for District 7870, southern Vermont and southern New Hampshire (2001-2002). Carolyn and her husband, Bill, reside in Rutland, Vermont with their Portuguese Water Dogs: Calypso and Abracadabra.

Key Points From This Episode:

• Most incredible substance on earth [0:01:54]
• Pure Water for the World [0:02:38]
• Partnering with AWT [0:08:15]
• How can you help the World? [0:09:08]
• Waterborne Pathogens [0:14:32]
• Experiences helping Honduras and Haiti [0:19:18]
• Mission Trips [0:23:12]
• Getting involve [0:25:02]
• And a lot more!

Tweetables:

"Water is a GIFT that we need to make sure that everyone in this planet has access to." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld

"We all have similar goals and that is "Improving our Water."" @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld

"Even the smallest contribution can make a HUGE difference." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld

"If you change the difference in one child's life, the child's life has been changed! And that is terrific." @PureWaterPWW @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld

"Get your hands involve in an organization where you're bringing water to those who desperately need it." @traceblackmore @PureWaterPWW #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOneaboutPureWaterfortheWorld

Links Mentioned on this episode:

Carolyn Meub on LinkedIn

Pure Water for the World on Twitter

Pure Water for the World, Inc. website

Tel 802.747.0778 Fax 802.773.8575 Email [email protected]

Haiti: Tel (011) 509.3770.0815 WASH Training Inquiries [email protected]

Honduras: Tel (011) 504.2226.5674 WASH Training Inquiries [email protected]

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080 Pinks and Blues: Filming Amines

Episode 80: Show Notes

Last year I had the pleasure of speaking at the AWT Conference in Orlando, Florida. I thought the information I shared during the conference would make a good show. For your sake, I hope I'm right.

As I am sure you know by now, I love to trust but I insist on verification. For example, when someone told me about using the SperiPen for phosphate digestions, I did and experiment to verify the information I received. You can hear all about what I did with this on Episode 47. So, using the same methodology, I decided to test the information I was receiving about Filming Amines in the same style.

Water treaters never have a problem giving their opinion on what they think of something. Just ask one! However, I do think we have an issue with explaining why we have such an opinion. Especially when it comes to giving enough information for others to make decisions based on such an opinion. Nation! It is my goal to get you to think on this show! My commitment to you is that I will get you started, but you then need to take that information and verify it for yourself.

Enjoy the "podcast version" of my AWT presentation on Filming Amines.

Key Points From This Episode:

• AWT Annual Convention & Expo 2018 [0:00:49]
• Filming Amines Testing [0:01:19]
• Steam Boilers [0:04:52]
• Closed Loops [0:05:50]
• Corrosion Coupons [0:10:17]
• Nitrite Test [0:13:19]
• Resolving System Leaks [0:30:02]
• Cooling Tower testings [0:41:33]
• And a lot more!

Tweetables:

"The hotter the surface is the better the Filming Amines work!" @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines

"I hope that this helps you understand how we set up a test for Filming Amines." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines

"Just because we have good results in our Filming Amines test does not mean that you're going to have the same results in your system because you might have totally different parameters." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines

"The better you know the test, the better you're going to interpret the results. And the better you interpret results, the better you're going to run that program for your customer." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #pinksandbluesfilmingamines #filmingamines

Links Mentioned in Today's Episode:

AWT Presentation 2018

046 The One About Phosphate Testing

Steri Pen

075 The One that's All About Corrosion Coupons

079 The One with The Waste Water Guy (Part 2)

Episode 79: Show Notes

Nation! you ask for it, so here it is! An Episode series on Waste Water.

Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant.

I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope.

Key Points From This Episode:

• Waste Water Treatment Survey [0:01:11]
• Collecting Data and more [0:02:03]
• Getting to know your operators [0:03:15]
• Samples and Test [0:05:12]
• Competing from yourself [0:15:13]
• Feed Systems [0:15:46]
• AWT App (Waste Water Calculations [0:17:34]
• Know the numbers [0:20:19]
• Things to consider when doing field trials [0:23:40]
• Waste Water vs Boiler Cooling Water [0:31:08]
• And a lot more!

Tweetables:

"Make sure you always follow those procedures and make sure you get it right before you move on to the next step." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Find your own way of doing it, and stick with it for as long as it's correct." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Know and understand what your plan is when going to a plant. Don't just jar test the jar test!" @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "Understanding all aspects of our markets, not just waste Water Industry but ALL." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy I hope that you use today to make whatever you're doing 1% better. If you can just get 1% better each and every day, imagine where you're going to be at the end of the week, month or year." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy What are you going to do today that was better than you did yesterday? - @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode:

Kevin Cope Company Website: https://www.brenntag.com/

Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

078 The One with The Waste Water Guy

Episode 78: Show Notes

Nation! you ask for it, so here it is! An Episode series on Waste Water.

Every year the Association of Water Technologies (AWT) offers a training seminar on waste water. The trainers that donate their time are top notch. They explain everything a beginner would need to know to begin a career in waste water treatment. Unfortunately, not everyone can attend these seminars. So, in an attempt to deliver to the Scaling UP! Nation! a piece of what you get at the that training, my friend Kevin Cope of (insert his company) was gracious enough to come on Scaling UP! H2O and take us through a complete survey of a water plant.

I know this episode will be one of your favorites. So, buckle up! Your about to be transported into a water plant though the expertise and experience of Kevin Cope.

Key Points From This Episode:

• Learning more about Kevin Cope [0:02:01]
• Complete Waste Water Process [0:04:38]
• What to do and expect during Waste Water Survey? [0:09:44]
• Clarifier [0:18:04]
• Coagulant & Flocculant difference [0:19:29]
• Secondary Clarification [0:24:45]
• And a lot more!

Tweetables:

"Welcome to the best and most listened podcast! Scaling UP! H2O." @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "To me this is really the essence of what we do at the training at the AWT. Give the folks some kind of idea when they walk in." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy "When you're going to a plant, ASK! (What are you doing here? What are you trying to remove? What are these equipment use for)." @KevinCope @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Next week with Kevin Cope (Part 2): We are going to talk about what a Water Treatment Professional needs to do now that they know what's inside the plant and much more! @traceblackmore #scalinguph2o #scalingup #scalinguppodcast #scalingupnation #TheOnewithTheWasteWaterGuy Links Mentioned in Today's Episode:

Kevin Cope Company Website: https://www.brenntag.com/

Kevin Cope on LinkedIn: https://www.linkedin.com/in/kevin-cope-5b50651b/

077 Pinks and Blues

Episode 77: Show Notes

Water treaters run test. That's a fact. However, the tests should never run the water treater. How well do you know your tests? Do you know how they work? Do you know how to tell when your tests are "lying" to you?

Many of you have written in asking about specific testing questions. Today's show will not only answer those questions but hopefully get you to start questioning every test that you run.

076 The One with the Consulting Client

Episode 76: Show Notes

Have you ever wondered what would happen if someone found out about your short comings? Maybe they could: expose you, take your business, tell your boss or even make fun of you. Or maybe they could help you overcome those short comings?

Many get a frightened felling by the prospect of someone finding out we don't know something, or that we are not the best at a particular area. That's normal. The thing that makes someone get better at that area is what they do once they have that feeling. Don't let fear or pride get in the way of making yourself better.

I've been in water treatment for well over 20 years. If there is one thing I can say for sure about our industry, it is people in our industry go out of their way to help others. Time and time again, I have seen competitors help a fellow competitor just because they asked. I can't say for sure, but I don't think this is true for other industries. So, the next time you are worried about not knowing something, remember this, there are people out there that want to help you better yourself and better the industry, don't let pride or fear get in the way of that.

Now, you want to find out what you don't know you don't know; you have two options: 1. read about it, 2. ask someone about it. My preference has always been both. Reading about something allows me to start to know the topic better. Where working with someone allows me to use their experience to help me with my lack of experience. When you work with someone, they may charge you for their time and access to their expertise. If they do, the term we give them is a consultant, if they don't the term I give them is a mentor. Each have their merits as you will learn from my interview today.

My guest is Brian Waymire of Innovative Water Consulting. Brian is a consulting client of mine. Join me as I talk to Brian about our relationship, why he hired me, what I did for him and how we work together today.