SCRS Talks

Mike Stratton, President of CSSi, an Elixia company, discusses best practices for building trust and transparency with clinical trial participants. Mike shares the impact of trust-building initiatives and patient-centric communication on retention, medication adherence, and overall trial success. Tune in to hear how CSSi is reshaping patient engagement—ensuring participants feel valued, informed, and supported every step of the way.

Rani Khetarpal, Executive Lead at TSTrials, discusses their recent collaboration with SCRS as a Global Impact Partner. TSTrials, a South American site management organization, specializes in infectious disease, oncology, and rare disease trials. Rani highlights their success in patient retention through innovative navigation programs and their vision to position South America as a key destination for global clinical trials.

Dr. William (Bill) Smith, CEO of Alliance for Multispecialty Research (AMR) and the 2024 Christine K. Pierre Site Impact Award winner, unpacks the industry's biggest challenges—from investigator shortages to study oversaturation—and why site advocacy is more critical than ever. With over 40 years in clinical trials, he reflects on SCRS Founder Christine K. Pierre’s lasting legacy and how he continues to amplify the site voice in research.

Adam Kinsey, Associate VP of Clinical Operations at Merck, shares the site-focused initiatives that earned Merck the Eagle Award for three years in a row. Discover how Merck stands out through transparency, site support, and initiatives like streamlined site payments and protocol simplification. Tune in for insights on how industry partners can adopt similar strategies to improve site partnerships and clinical trial success.

Scout is on a mission to alleviate logistical and financial burdens for patients globally. Courtney Dodge, Executive Director of Strategic Initiatives at Scout, shares insights on Scout’s recent partnership with SCRS and practical advice for sponsors and sites to strengthen patient-centered strategies and reduce participation barriers. Learn how Scout is driving patient-centric strategies through personalized travel solutions, financial support, and meeting logistics. 

Jonathan Gardow, VP of Business Development at FOMAT Medical Research, shares insights into the strategies that earned FOMAT recognition for their patient-centric approach to clinical research. Hear about FOMAT’s innovative use of AI-powered tools like their virtual assistant "Lucy," AI-driven voiceovers, and automated text messaging to enhance patient engagement and retention. Learn how these technologies streamline operations, build trust, and boost efficiency while preserving meaningful human connections. Additionally, Jonathan explores the expanding role of AI in clinical trials, offering practical advice for sites looking to adopt emerging solutions.

In this episode, SCRS takes a deep dive into some of the most pressing challenges that clinical trial sites are confronting in 2025. Join us as we explore the current state of site payments, workforce trends, diverse recruitment, and the growing role of technology-enabled trials. We’ll unpack the reasons behind these challenges, from payment terms and reimbursement struggles to the complexities of diversity and technology adoption. Tune in as we discuss how to break through these barriers and create a more inclusive, sustainable and innovative future for clinical trials.

Join Jena Daniels, VP of Customer Value at Medable, as she shares how Medable is transforming clinical trials through patient-centric innovation. Jena shares insights on the value of Medable's Patient Caregiver Network, strategic partnerships with organizations like Rare Patient Voice, and their commitment to supporting research sites.

Tune in to learn how Medable is improving the clinical trial experience for patients, caregivers, and sites alike by incorporating patient and site feedback into their products.

Learn how mobile research units and personalized transportation are transforming access for rural and underserved communities with Dr. Jyoti Angal, Director of Clinical Research at Avera Research Institute (ARI). Dr. Angal discusses the power of intentional recruitment and community outreach to foster inclusion and trust in clinical trials, earning them the 2024 SCRS Excellence in Patient Inclusion Award.  Don't miss expert advice on making clinical research more inclusive and engaging, with strategies to elevate your site's patient recruitment and retention efforts.

In this episode of SCRS Talks, we welcome Rob Hummel, COO and co-founder of Suvoda, to discuss Suvoda’s new role as an SCRS Global Impact Partner. Rob shares insights into Suvoda’s mission to simplify clinical trials for sites and patients through cutting-edge technology. He highlights how Suvoda’s unified platform — featuring core products like eConsent, IRT, eCOA, and ePatient — helps drive greater efficiencies at sites. Rob also offers a look into how artificial intelligence is shaping the future by reducing administrative burdens and allowing sites to focus more on patient care.