Small changes can have a big impact, but it isn’t always easy to get small jobs done. In this episode, Elizabeth Calderone, who owns a retail design shop, and designer Michael Tavano and his partner Lloyd Marks, who maintain a to-the- trade workroom, share insights about everything from reupholstery to window treatments to home automation, the difficulty in finding and training skilled craftsmen, the importance of building trust with clients, and how seemingly minor projects can often lead to major business.

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