This was such an interesting interview with James, we just couldn't stop talking! Rather than cut it, we decided to split the interview into 3 parts, so you don't miss a thing! Enjoy the first part with parts two and three to follow in the next two weeks.

This was such an interesting interview with James, we just couldn't stop talking! Rather than cut it, we decided to split the interview into 3 parts, so you don't miss a thing! Enjoy the first part with parts two and three to follow in the next two weeks.

A great interview with Sean, who has 22 year experience with BMW and 18 of those with Vines. He explains how their brand values of being positive, supportive and to have integrity have helped build the culture of the business.

Peter was born into the motor trade and has worked in it helping his dad since he was 5. He explains that their values of caring, honest and proud are part of their DNA.

Mike has been in the trade for 20 years, and moved to his current role in Leasing Options when he saw the move towards internet buying. His motto is "just remember there is a customer a the end of this".

Skippy's Six Steps are basic tips that will help you get the best out of your team.

An inspiring interview with Colin looking back to were he started in sales as a double glazing canvasser, then selling chemicals at 17 up to where he is today at John Clark Group.

Allistair gives amazing insights into digital enquiry response times and the resulting appointment conversions.

The last two fundamentals that have to be satisfied for anyone to buy anything.

Paul shares his work journey from being a mechanic to running Brayleys, and some of his best practices.