In this episode we look at a process called conditioning and how it can be used throughout the whole sales process.

Colin joins us again for an interesting discussion around customer and staff satisfaction.

David has been an inspiration to me for a long time and continues to be. I'm sure his interview will motivate you as well.

Explain how much the tyre is worn to your customer not just in mm but in percentages or use another item to explain it, ie the thickness of a credit card.

Jacob shares his views on training and the importance of digital training in the market place.

Set the agenda early in the process in your booking call before you up-sell any products.

From selling cars to owning a dealership, Jason has done it all. He now owns a marketing company and shares some his experience and top tips with us.

Ensure you upsell to every customer, as you may upset them if you don't!

https://symcotraining.co.uk/podcast/

(c) 2021 Symco Training Ltd.

An inspiring interview with Jayne, learning about her thoughts on training and development.

https://symcotraining.co.uk/podcast/

(c) 2021 Symco Training Ltd.

Your are not selling your technician's time but their expertise.