Service Design Podcast

With our mobile podcast studio we walked around the Global Service Design Conference and bumped into some very inspirational people! We talked to speakers, volunteers, visitors, chapter builders and many more, all coming from different parts of the world from Japan to Sweden.  But one thing they all had in common; they were all passionate about service design! Relive the conference here!   INSPIRATIONAL PEOPLE YOU CAN LISTEN TO IN THIS PODCAST:   Sarah Schulman  Partner at Inwithforward - Speaker and nominee Erik Roscam Abbing Managing director at livework - Conference host Birgit Mager President of Global Service design network Katie Koch UX designer at Spotify - Speaker Kevin Fox Service design intern at Nile - Volunteer Jesse Grimes Management board member SDN Hatem Elnaggar  Service design director at Iwan designs - Visitor Cathy Huang Founder of ChinaBridge - Speaker Thomas Schönheit Managing partner at Whitespring Service Design Thinking - Visitor Sophie Knight Design Researcher at STBY - Visitor Kautsar Anggakara Design research lead at Pulse lab Jakarta - Speaker Maya Macbeth Glasgow School of Art graduate - Volunteer Jamin Hegemai Head of Service design Adaptive path - Visitor Simon David Chatworthy  Professor in Service Design - Visitor Alexander Koste  Service Designer at Screen Interaction - Visitor Diane Shen Reporter Taiwan SDN Chapter - Visitor   And if you're interested in Kingdom, you can find more information on

Simone Carrier in head of service design at FutureGov, that focusses on service design project for governments. Together we talked about what service design means to governments, what the differences are between government over the whole world and how service design will evolve in the future. Simone also gave some great insight tips on who they successfully run these project at FutureGov.  Discover more insights about this conversation   Our experiences are so shaped by services like Deliveroo, Uber, WhatsApp, snapchat, and Instagram. We are used to receiving really good services. But if you want a new passport or do your tax declaration it brings tears in my eyes because its so complicated - Simone carrier - Interesting links: Linkedin:  Twitter:  FutureGov website:

Jesse Grimes has been practicing service design from the very beginning of its existence. He’s a senior service designer at Informaat and plays an important role in the service design community as management board member of the Service design network and as Editor-in-Chief of Touchpoint.  Jesse explains how service design became a well established discipline in lots of different disciples around the whole globe, he shares his experience on visiting China. We also talked about the importance of building a netwerk around service that is broader then the practitioners itself but needs to contain buying for all different discplens as well.  Links: