ServiceNow Podcasts

In the premiere episode of our new DevOps podcast series - Richard Hawes and Eric Ledyard discuss the basics of what ServiceNow has planned for the DevOps space, a history of how each of them arrived at this place to work together, and some musings from the past on how we think DevOps came to be.

 

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In this episode, Darius Koohmarey and Nabil Asbi talk about the Virtual Agent feature with natural language understanding. Virtual Agent lets your apps interact with users in human conversations, and NLU helps the system figure out what they really want. This episode covers:

Virtual Agent components

What makes the Virtual Agent workbot different?

How does NLU enhance Virtual Agent?

Virtual Agent Designer

What’s new in the New York release?

For more information, see:

Product documentation: Virtual Agent

Product documentation: Natural Language Understanding in Virtual Agent

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Hear CIOs from JPMorgan Chase, Siemens and Horizon Blue Cross Blue Shield of New Jersey discuss how technology leadership is changing. Each issue of Workflow Quarterly publishes new research on workflow digitization. The latest installment offers insights into what it means to be a best-in-class CIO today. Read the full issue at https://workflow.servicenow.com/quarterly for expert tips, a CIO leadership maturity model and more.

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Whether you attended or not, (re-)immerse yourself in some of the great content from the event. Chris Pope, VP Innovation, ServiceNow, and Rhiannon Prothero, VP, Marketing EMEA, ServiceNow share their top takeaways from across the event week.

The latest from the Now Platform

The secrets of success shared by our most successful customers

How digital workflows make work easier and more productive across the enterprise

Listen to this podcast for Chris Pope's and Rhiannon Prothero’s highlights and the best of Knowledge 2019 condensed down into one insightful session.

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Hear directly from attendees about the value of K…

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about:

The value of change management to an organization

Change types: standard, emergency and normal

Managing the risks of changes

The Change Advisory Board

For more information, see:

Product Documentation: Change Management

Product Documentation: Change Management release notes for Madrid

Videos: Change Management

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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

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Discover how the Knowledge Mobile App will help t…

KBYG stands for Know Before You Go and this episo…