ServiceNow Podcasts

By ServiceNow Community PodcastsNews Education Tech News

ServiceNow Podcasts episodes

March 07, 2019 The Road to Knowledge: Six Conversations - IT Workflows, Part 1
In this two-part episode, you will hear from Serv…
20 min
March 07, 2019 Episode 47: Flow Designer
In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers:
Flow Designer vs Workflow
IntegrationHub for integrating third-party APIs
Evolution – past, present, and future
New features for the Madrid release
For more information, see:
Product Documentation: Flow Designer
Product Documentation: Flow Designer release notes – Madrid
Community blog post: Best Practices for Flow Designer
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
24 min
February 21, 2019 What is Knowledge? A chat with Scott Schenker
Learn more about ServiceNow’s annual user confere…
16 min
December 17, 2018 Episode 46: IBM Watson on the Now Platform
In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers:
What can Watson do for you?
How is Watson integrated into the Now Platform?
How to start using Watson
Watson use cases
For more information, see:
Community blog post: Easily Connect ServiceNow to IBM Watson Services
Community white paper: ServiceNow Integration with IBM Watson Conversation Service
Download at ServiceNow Developers > Share: IBM Watson Services
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
22 min
September 28, 2018 Episode 45: The Walk-Up experience
In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers:
What is a “walk-up”?
What is a walk-up like for users and technicians?
How does the Walk-Up application support a walk-up operation?
How do you set up a walk-up operation with the Walk-Up app?
For more information, see:
Product documentation: Walk-Up Experience
Blog post: Utilizing a walk-up contact channel
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
30 min
September 11, 2018 Episode 44: New content for Discovery
In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers:
Using patterns for codeless discovery
Delivering new discovery patterns faster through stores
Near-real-time discovery for Kubernetes containers
New Discovery content for S3 storage, cloud resources, and more
Use case: Discovery and Software Asset Management (SAM) deep dive
Event-driven discovery for Kubernetes containers
For more information, see:
Product documentation: Discovery
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
15 min
August 28, 2018 Episode 43: ITSM Virtual Agent
In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:
What does VA do?
What does VA look like to users?
How do developers build VA into their systems?
How about natural language capabilities?
How do customers get started with VA?
For more information, see:
Product documentation: Virtual Agent
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
19 min
August 13, 2018 Episode 42: Continual Improvement Management
In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers:
Challenges of managing continual improvement
Spotting opportunities for continual improvement
Differences from change management and demand/project
Integration with other applications
For more information, see:
Product documentation: Continual Improvement Management
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
25 min
July 31, 2018 PartnerNow Podcast: How to Build your Brand on the ServiceNow Community
Lisa Latour, Community Engagement and Marketing Manager, talks about the ServiceNow Community –what it is, why you should participate, and how to become an Expert.
See omnystudio.com/policies/listener for privacy information.
8 min

About ServiceNow Podcasts

From the publisher's feed

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!