ServiceNow Podcasts

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ServiceNow Podcasts episodes

April 18, 2019 The Road to Knowledge: Now on Now
Learn about the Now on Now program, how you'll se…
10 min
April 10, 2019 The Road to Knowledge: Pre-conference Training and Education
Hear from ServiceNow experts Cat Lang and Andy Ho…
14 min
April 08, 2019 Episode 50: Walk-Up in Madrid
In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:
New features for requestors
Agent Workspace for walk-up technicians
Advanced Work Assignment for routing work
Tips for smooth migration to Madrid
For more information, see:
Product Documentation: Walk-Up Experience
Product Documentation: Walk-Up Experience release notes
Video: ITSM Walk-Up Experience
Podcast: Episode 45: The Walk-Up Experience (London)
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To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/listener for privacy information.
29 min
April 04, 2019 The Road to Knowledge: *Bonus* The Content Scheduler
It’s time to get planning! Hear from Jenae Garret…
4 min
April 04, 2019 The Road to Knowledge: Customer Success at Knowledge
Hear insight about Customer Success at ServiceNow…
15 min
March 26, 2019 Episode 49: Coaching application
In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:
Roles: coach and trainee
The coaching process
Virtual coaching
Building coaching into a workflow
Integrating other ServiceNow capabilities
For more information, see:
Product Documentation: Coaching
Product Documentation: Coaching release notes
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
27 min
March 26, 2019 The Road to Knowledge: The ServiceNow Brand
Get an inside listen to the ServiceNow brand and …
14 min
March 20, 2019 The Road to Knowledge: CreatorCon
Learn how you can take part in the developer fun …
10 min
March 15, 2019 Episode 48: Mobile Platform and Mobile Studio
In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers:
Mobile capabilities and features
Using native phone functionality
Using Mobile Studio to create mobile apps
Using Virtual Agent on the mobile platform
Roadmap for the future
For more information, see:
Product Documentation: Mobile navigation and configuration
Product Documentation: ServiceNow mobile release notes - Madrid
Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!
To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.
See omnystudio.com/policies/listener for privacy information.
22 min
March 14, 2019 The Road to Knowledge: Customer & Employee Workflows and the Now Platform, Part 2
In part-two of the Six Conversations episode, you…
17 min

About ServiceNow Podcasts

From the publisher's feed

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!