In this 6th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses Multi-tenant versus Multi-instance cloud architectures. Find More on the ServiceNow Community https://community.servicenow.com/community/experts-corner/techbytes-podcasts

In this episode of TechBytes, Sarah Holberg​ discusses the quarterly patching program and how you can prepare for and implement new patches every quarter.

This episode covers:
- Differences between an upgrade, patch, and hot fix
- How release notes can help with patching
- Testing on sub-production instances
- Whether you can choose only part of a patch
- How pinning is related to patching
- Patching to a newer version than your target
- The upgrade monitor

For more information on the QPP, see:

• Quarterly Patching Program Overview - YouTube
• Product Documentation: Q4 Patch Targets
• Patching Program Community
• HI Knowledge Base: Quarterly Patching Program - Customer FAQ

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

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This week's episode of TechBytes covers integrations. Cameron Stone​ and Gabriel Finney​ discuss their favorite integrations and answer some of the most common questions about integrations.

This episode covers:
- What kind of integrations are possible?
- How does integration work?
- Planning and scoping integrations
- Utilizing subject matter experts
- Using import sets strategically
- Trying the REST API Explorer
- MID server - the Swiss Army knife of ServiceNow
- Orchestration and integration
- Using a sandbox

For more information on Integrations, see:

• Product Documentation: Integration with third-party applications and data sources
• Developer Community
• Community: Slightly Loony
• www.sncguru.com
• Blog - John Andersen

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytesfor all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this new podcast, Mike Adler​ and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure.

This episode covers:
- Setting up Edge Encryption
- Tokenization
- Encryption Keys
- Node Alerts

For more information on Edge Encryption, see:

• Product Documentation: ServiceNow Edge Encryption
• Edge Encryption Setup, Configuration and Rule Creation

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this episode I speak with Katharine (Katy) Campbell, supervisor of our multimedia group.

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.

This episode covers:
- No code, low code, and pro code for all levels of users
- Customizing widgets in the portal
- Debugging Service Portal
- Security in the portal

For more information on Service Portal, see:

• What’s in a Service Portal?
• How to communicate between widgets in Service Portal
• Adventures in Service Portaling: Introduction and Resources
• Adventures in Service Portaling: The Form Widget
• Product Documentation: Service Portal 

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.

This episode covers:
- What's new in KM v3
- Categories and topics
- Multiple knowledge bases
- Import feature
- Html sanitizer
- Images, videos, and attachments
- Search
- List control

For more information on KM v3, see:

• The specified item was not found.
• Guide for moving from KM v2 to KM v3
• ServiceNow Product Documentation: Knowledge Management
• Getting Started with Knowledge Management v3 - YouTube

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard​ and Jack Nguy​ discuss what this means for you and how to "wake up" your instance.

This episode covers:
- Personal Development Instances (or PDIs) as the on-ramp to ServiceNow
- Differences between the developer program and the technology partner program
- Overview of hibernation
- Hibernation vs instance reclamation
- Troubleshooting issues
- Instance versions and PDIs
- Plugins and integrations for your PDI

For more information on hibernation and the developer site, see:

• Techbytes Episode 9: ServiceNow Developers Site
• ServiceNow Developers Site
• Developer Community
• ServiceNow Developer Site Walkthrough - YouTube

Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.

To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

In this episode I'm joined by Jason McKee, a principal developer evangelist at ServiceNow.

Jason has been a ServiceNow employee since October 2014, but his history with the company goes back even further.

I was talking to Jason at our annual ServiceNow Knowledge conference, in Las Vegas in May 2016 when he started telling me

some really great stories and I knew he had to be on the show.

In this 5th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses with Robert Duffner how Saas vendors deal with data loss.