Our annual survey has ranked Ryanair as the worst-performing short-haul airline.

In this episode of Which? Shorts, we reveal the results of our research, thanks to thousands of travellers giving their feedback of 23 carries based on the booking process, customer service, value for money and more.

Plus, we compare how low-cost airlines could cost more than you'd first expect once you've paid for any optional extras that other providers include in the headline price.

Read our reviews of the best and worst airlines on our website & sign up for our free Travel newsletter

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