I was sitting in the green room of a Canadian television station when Sim Seera walked in. She has such positive energy. Since we were both early for our appearances, we used the time to talk and get to know each other. I liked her immediately, and when she told me her story, I knew I had to share it on Chatter That Matters.

I also wanted to share her energy with an audience, so I taped the interview in front of a packed house at the Convenience Industry Council of Canada's annual summit. This unexpected twist added a new and wonderful dimension to our conversation.

This is Sim's story, an immigrant who came to Canada at a young age after losing her parents in a horrific accident. Tragedy will strike again, but it is through the people she meets along the way, both family and strangers, that guide and help her get to where she is today.

As Sim says in the podcast: "When the student is ready, the teacher will appear."