One of the most useful tools in the people-pleaser’s survival kit is the ability to say NO. There are at least six different kinds of no to learn and practice: the direct no, the reasoned no, the reflecting no, the rain check no, the enquiring no, and the broken record no. Each can be used in different circumstances, according to the boundary you need to set. Whichever form you use, you’ll need to challenge your assumptions and beliefs about saying no and communicate clearly and confidently.

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