Welcome back to the Business English Skills 360 podcast as we continue our look at how to develop a persuasive approach in business.

To be persuasive in business, you need more than facts and logic, and you must also connect emotionally. People make decisions with both their minds and their hearts, so showing warmth and friendliness helps make them more open to your ideas.

You don’t need to be overly social; simply showing empathy and genuine interest in others is enough. Asking questions not only builds rapport but also gives you insight into what motivates people, allowing you to adapt your approach.

Emotions play a key role in persuasion. You can appeal to fear (“sales may drop if we don’t act”), hope (“this plan will give us our weekends back”), or pride (“this will make us leaders in our field”). Another powerful emotion is belonging – people want to feel part of a group or shared vision. You can use this by framing your message around teamwork or industry trends (“the whole industry is moving this way”).

A couple of useful techniques are contrasting and hyperbole. Contrasting means presenting two choices where one clearly supports your message. Adding hyperbole, or deliberate exaggeration, can also make your message more memorable (“this could be the most important decision in our company’s history”).

Persuasion isn’t purely an exercise in logic. It’s not just people’s minds that you need to consider, but also their hearts. That’s why we try to make a connection with them emotionally, or personally. We try to learn about them so we can adapt our approach. We appeal to a broad range of their emotions. And we use techniques like contrast and hyperbole to ramp up the impact of our ideas.

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