In this episode of the Small Business Breakthrough Podcast, host Jason interviews Kendra Santiago, co-owner of SmithBates Marcomm Solutions. Kendra discusses the company's extensive history as a printing business, their evolution to incorporate digital marketing, and their comprehensive service offerings including graphic design, large-scale print production, fulfillment, promotional items, apparel, and more. She shares her journey from a customer to a co-owner, emphasizing the importance of relationships and business acumen in the transition. Kendra also talks about the company's future initiatives, including the expansion of fulfillment services and the development of trade show booths, while highlighting her personal challenges and the lessons learned from them. The interview wraps up with fun lightning-round questions and essential contact information for those interested in Smith Bates.