Ever have your weekly appointment scheduler look like literal SWISS CHESS?
Your customers said they were sick, the time wasn't right, they thought price was too high, or my favorite.. they just completely ghost you!
I think we all can agree this can be pretty annoying, but it also has a massive effect on how much actual money your business produces you at the end of the month.
With that said, in today's episode we're going to do a deep dive into a few strategies you can use to bring this cancellation rate down a good bit, Enjoy!
Welcome to Small Business Growth School, If you're a small town business owner looking for tips, tools and strategies for growing your business, this podcast is for you. Your host is Arnan Sisson - an owner of multiple small businesses in VA and is now a business coach that specializes in working with mom & pop companies all over the US.
He was able to build up his first ever small business to multiple 6 figures of after tax profit in a town of only 338! Arnan talks about everything from marketing, sales, automation (aka having your business run 100% without you), and the mindset needed to become a successful small town business owner.
(01:10) - Cancellation Rate & Replacement Rate
(02:40) - My Own Nightmare Hire
(03:30) - Financial Implications Of No Shows
(06:10) - The Art Of Appointment Reminders
(06:55) - Objection - Counter Sheet
(09:10) - How To Replace Those Open Slots
To check out more of Arnan's business/marketing services you can head to his website here